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I'm a cyber security and IT professional with 6+ years of experience spanning IT operations, project delivery, and PMO support. I excel at turning complex tech risks into practical, actionable guidance and delivering secure, reliable technology across busy organisations.\n\nI enjoy collaborating with stakeholders, optimizing processes, and driving improvements in cloud, cybersecurity, networks and data management. I'm proactive, dependable, and focused on aligning technology with business goals in diverse environments.…I'm a cyber security and IT professional with 6+ years of experience spanning IT operations, project delivery, and PMO support. I excel at turning complex tech risks into practical, actionable guidance and delivering secure, reliable technology across busy organisations.\n\nI enjoy collaborating with stakeholders, optimizing processes, and driving improvements in cloud, cybersecurity, networks and data management. I'm proactive, dependable, and focused on aligning technology with business goals in diverse environments.

Claus Felix Zimba

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I'm a cyber security and IT professional with 6+ years of experience spanning IT operations, project delivery, and PMO support. I excel at turning complex tech risks into practical, actionable guidance and delivering secure, reliable technology across busy organisations.\n\nI enjoy collaborating with stakeholders, optimizing processes, and driving improvements in cloud, cybersecurity, networks and data management. I'm proactive, dependable, and focused on aligning technology with business goals in diverse environments.…I'm a cyber security and IT professional with 6+ years of experience spanning IT operations, project delivery, and PMO support. I excel at turning complex tech risks into practical, actionable guidance and delivering secure, reliable technology across busy organisations.\n\nI enjoy collaborating with stakeholders, optimizing processes, and driving improvements in cloud, cybersecurity, networks and data management. I'm proactive, dependable, and focused on aligning technology with business goals in diverse environments.

Available to hire

I’m a cyber security and IT professional with 6+ years of experience spanning IT operations, project delivery, and PMO support. I excel at turning complex tech risks into practical, actionable guidance and delivering secure, reliable technology across busy organisations.\n\nI enjoy collaborating with stakeholders, optimizing processes, and driving improvements in cloud, cybersecurity, networks and data management. I’m proactive, dependable, and focused on aligning technology with business goals in diverse environments.

Work Experience

IT Project Manager / IT Technician at GFT Roofing & Cladding

August 1, 2025 - Present

Led end-to-end delivery of new systems including invoicing, payments, and logging; designed and maintained secure databases; installed and supported IT infrastructure; implemented security measures to protect data and user access; collaborated with directors and site managers to align technology with business needs.

IT Technician at MIBA Zambia

February 1, 2022 - April 1, 2024

Delivered hands-on support across Windows, Microsoft 365, hardware and networks; diagnosed and resolved OS, application and security issues; managed backups, MS Access databases, and email security protocols; supported IT procurement and asset management.

PMO Analyst at Intercontinental Hotel Lusaka

October 1, 2019 - January 1, 2022

Supported IT-driven process improvements for customer experience, including chatbot enhancements; managed risks, facilitated change requests, and produced performance reporting; maintained knowledge base with templates and training materials.

IT Consultant at Reldor Investment Ltd

May 1, 2024 - December 1, 2024

Provided dependable technical support across multi-site government environments; deployed hardware and software solutions, maintained IT services including Office 365 and networked devices; served as communications link between sites and IT provider.

Education

Diploma in IT Security Engineering at CompTIA Pitman Training

December 3, 2025 - March 24, 2026