Available to hire
Motivated and customer-focused professional with 3 years of experience in the live online casino industry. Skilled in client relationship management, VIP support, and game hosting, with a strong passion for delivering exceptional customer experiences.
I have developed a solid understanding of marketing fundamentals and effective communication through roles as Game Presenter, VIP Supervisor, and VIP Account Manager. I also enjoy playing guitar, writing songs, and composing music.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Work Experience
Game Show Host / Blackjack Croupier at Pragmatic Play
July 1, 2022 - PresentPresenting live game shows to a wide variety of audience in an orderly and professional manner; providing high standards customer service, demonstrating excellent knowledge of the games and managing conflictual matters related to the customers; maintaining a constant positive attitude towards the work environment and creating a pleasant and enjoyable atmosphere; constantly observing and adjusting to the customers’ needs.
Production Assistant at Antena 1
June 30, 2021 - October 7, 2025Attending to the actors’ and production team’s needs; maintaining a professional and smooth workflow; distributing and transporting the high valuable equipment involved in the film production process; keeping record of cash flow; keeping evidence of the contracts with the suppliers / actors / team.
Technical Support Operator at Computer Generated Solutions
May 31, 2021 - October 7, 2025Answering incoming phone calls and provide support to customers in order to supply the best customer experience and resolutions.
Crew Member at McDonald's, Colchester (United Kingdom)
November 30, 2017 - October 7, 2025Quick service restaurant crew member in a fast-paced environment, delivering customer service and supporting team operations to ensure timely and accurate service.
Crew Member at McDonald's
April 1, 2016 - November 1, 2018Provided high-quality customer service in a fast-paced environment. Prepared and served food and beverages in compliance with company standards and hygiene regulations. Operated cash registers, handled payments, and ensured order accuracy. Maintained cleanliness and organization in the dining and kitchen areas. Collaborated with team members to achieve daily operational goals and ensure customer satisfaction. Followed safety and food-handling procedures to maintain a safe working environment. Assisted in stock control and inventory management.
Technical Support Operator at Computer Generated Solutions
April 1, 2019 - May 1, 2021Provided technical assistance and troubleshooting support to customers via phone, email, and chat. Diagnosed and resolved issues related to mobile devices, network connectivity, and account services. Guided customers through step-by-step solutions in a clear and professional manner. Logged and tracked all customer interactions and technical issues in the internal ticketing system. Escalated complex technical problems to higher-level support teams when necessary. Ensured customer satisfaction by following up on unresolved cases and providing accurate information. Collaborated with other departments to improve service quality and technical documentation. Stayed updated on new products, software updates, and company policies to deliver accurate support.
Game Presenter at Arrise
July 1, 2021 - July 1, 2021Hosted live online game shows in a professional and engaging manner for online players. Ensured compliance with gaming rules, company procedures, and responsible gaming standards. Managed game operations, dealt cards accurately, and maintained full control of the table. Interacted with players through live chat, providing a welcoming and entertaining experience. Monitored game integrity and reported any irregularities or technical issues. Collaborated with the production and technical teams to ensure smooth broadcast operations. Maintained a professional appearance and positive demeanor during live broadcasts. Supported promotional activities and contributed to maintaining high customer satisfaction.
Game Show Host at Arrise
February 1, 2021 - March 1, 2024Hosted live game shows in a professional and engaging manner for online players. Ensured compliance with game rules, company procedures, and responsible gaming standards. Managed game show activities, interacted with players via live chat, and maintained high levels of engagement. Collaborated with production and technical teams to ensure smooth broadcast operations. Contributed to promotional activities and maintained high customer satisfaction.
VIP Host Supervisor at Arrise
March 1, 2024 - March 1, 2025Supervised live dealer staff to ensure high-quality performance, professionalism, and compliance with company standards. Acted as a VIP Host for top-tier players, providing personalized service and maintaining strong client relationships. Monitored live tables to ensure smooth operation of VIP games and game shows. Collaborated with production and technology teams to ensure broadcast quality and efficiency. Addressed player inquiries and resolved issues promptly to ensure satisfaction and retention. Supported marketing activities and contributed to delivering VIP client experience.
VIP Account Manager at LasVegas.ro
March 1, 2025 - June 1, 2025Managed a portfolio of VIP clients, building and maintaining strong, long-term relationships to maximize player loyalty and engagement. Provided personalized account management services, including tailored promotions, bonuses, and exclusive offers. Monitored player activity and spending patterns to identify opportunities for retention and increased play.
Game Presenter at Imagine Live Romania
September 1, 2025 - PresentPresented live Blackjack games with professionalism and enthusiasm to engage online players. Interacted with players through live chat, providing a welcoming and entertaining experience. Monitored game integrity and reported any irregularities or technical issues. Collaborated with production and technical teams to ensure smooth broadcast operations. Maintained a professional appearance and positive demeanor through live broadcasts. Supported promotional activities and contributed to maintaining high customer satisfaction.
Education
Bachelor’s degree at The University of Bucharest, Faculty of Political Science, International relations & EU Studies
October 1, 2019 - October 7, 2025A level (Baccalaureate) at The Sixth Form College, Colchester (United Kingdom)
September 1, 2016 - June 1, 2018GCSE Certificate for Higher Education at The Gilberd School, Colchester (United Kingdom)
January 1, 2012 - March 1, 2015Secondary School at Wellington Secondary College, Melbourne (Australia)
January 11, 2030 - October 7, 2025A Level Psychology/Sociology at The Open Study College
October 7, 2016 - June 1, 2019Secondary Education at Gilbert Secondary School
September 1, 2015 - July 1, 2016Secondary Education at Wellington Secondary College
January 1, 2012 - May 1, 2015Qualifications
Industry Experience
Media & Entertainment, Retail, Education, Professional Services, Gaming, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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