Available to hire
I am a creative and highly adaptable Community Manager and Content Creator with a deep-rooted passion for the gaming and tech industries. I bring three years of hands-on experience building and moderating active Discord communities, alongside a professional background in customer psychology, sales, and graphic design.
I excel at fostering safe, engaging online spaces, defusing high-pressure situations, and delivering creative campaigns that resonate with players. I’m seeking a full-time role within a collaborative, forward-thinking gaming team that values work ethic and genuine player connection.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Service Advisor at EE Mobile and Broadband
January 1, 2025 - PresentNavigate fast-paced, high-volume inbound and outbound communications with customers, maintaining a friendly and solution-oriented attitude under pressure. De-escalate complex customer complaints and inquiries while strictly adhering to FCA and GDPR data security guidelines. Utilize Excel data and call analytics to evaluate engagement strategies, consistently hitting performance and audience retention targets. Designed internal team incentives and competitions to boost workplace morale and sales, mimicking community-building frameworks.
Customer Support Specialist at EE Mobile and Broadband
January 1, 2025 - PresentNavigate fast-paced, high-volume inbound and outbound communications with customers, maintaining a friendly and solution-oriented attitude under pressure. De-escalate complex customer complaints and inquiries while strictly adhering to FCA and GDPR data security guidelines. Utilize Excel data and call analytics to evaluate engagement strategies, consistently hitting performance and audience retention targets. Designed internal team incentives and competitions to boost workplace morale and sales, mimicking community-building frameworks.
Customer Service Representative at EE Mobile and Broadband
January 1, 2025 - PresentHandled fast-paced inbound/outbound customer communications with a friendly, solution-oriented approach under pressure. De-escalated complex inquiries while strictly adhering to FCA and GDPR data security guidelines. Used Excel data and call analytics to evaluate engagement strategies, consistently hitting performance and retention targets. Designed internal team incentives and competitions to boost morale and mirror community-building frameworks.
Customer Communications Specialist at EE Mobile and Broadband
January 1, 2025 - PresentHandled high-volume inbound/outbound customer communications; de-escalated complex inquiries; adhered to FCA and GDPR data security; utilized Excel data and call analytics to evaluate engagement; designed internal team incentives.
Customer Service / Support Specialist at EE Mobile and Broadband
January 1, 2025 - PresentHandled fast-paced inbound and outbound communications with customers; de-escalated complex inquiries while adhering to FCA and GDPR data security guidelines; used Excel data and call analytics to optimize engagement strategies; contributed to internal incentives and competitions to boost morale.
Discord Community Manager & Moderator at Gaming & Creator Communities (Remote)
May 1, 2023 - PresentManaged and moderated online gaming communities; enforced guidelines; automated moderation and verification flows; de-escalated disputes; designed and executed community events to boost daily active users; collaborated with content creators during launches.
Discord Community Manager & Moderator at Gaming & Creator Communities
May 1, 2023 - PresentManaged, moderated, and scaled active gaming communities; enforced guidelines; implemented automated moderation (AutoMod, verification funnels); planned and executed events; collaborated with content creators to align community activities with external media launches and platform growth.
Sales Associate at JD Sports Fashion Wigan
November 1, 2021 - June 30, 2022Delivered exceptional customer service in a high-pressure retail environment; collaborated with team to gamify sales targets, boosting floor revenue.
Front Desk Administrator at Strength & Fitness Lab
May 1, 2021 - September 1, 2022Managed the front desk during peak operational hours, focusing on membership growth, community retention, and upselling products. Maintained accuracy across member data spreadsheets, ensuring seamless administrative workflow. Upheld rigorous health and safety standards, acting as a CPR-certified first responder when necessary.
Front Desk Associate at Strength & Fitness Lab
May 1, 2021 - September 1, 2022Managed the front desk during peak hours, focusing on membership growth, community retention, and upselling products. Maintained accuracy across member data spreadsheets, ensuring seamless administrative workflow. Upheld health and safety standards, acting as CPR-certified first responder when necessary.
Front Desk Coordinator at Strength & Fitness Lab
May 1, 2021 - September 30, 2022Managed front desk during peak hours; focused on membership growth and community retention; upsold products; maintained member data spreadsheets; upheld health and safety; CPR-certified.
Front Desk / Member Services at Strength & Fitness Lab
May 1, 2021 - September 30, 2022Managed front desk during peak hours with a focus on membership growth and community retention; maintained member data accuracy; upheld health and safety standards; CPR-certified readiness.
Education
TikTok Creative Academy Certification at TikTok Creative Academy
January 11, 2030 - June 1, 2026TikTok Creative Academy Certification at TikTok Creative Academy
January 11, 2030 - June 6, 2026TikTok Creative Academy Certification at TikTok Creative Academy
January 11, 2030 - June 25, 2026Certification at TikTok Creative Academy
January 11, 2030 - June 25, 2026TikTok Creative Academy – Certification: Content Creation, Video Optimization, and Algorithm Strategy at TikTok Creative Academy
January 11, 2030 - June 25, 2026Qualifications
Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 1, 2026GCSEs: English and Mathematics
January 11, 2030 - June 1, 2026TikTok Creative Academy Certification
January 11, 2030 - June 1, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 1, 2026GCSEs: English and Mathematics
January 11, 2030 - June 1, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 6, 2026GCSEs: English and Mathematics
January 11, 2030 - June 6, 2026TikTok Creative Academy Certification
January 11, 2030 - June 6, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 6, 2026GCSEs: English and Mathematics
January 11, 2030 - June 6, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026TikTok Creative Academy Certification
January 11, 2030 - June 25, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026GCSEs
January 11, 2030 - June 25, 2026TikTok Creative Academy Certification
January 11, 2030 - June 25, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026GCSEs in English and Mathematics
January 11, 2030 - June 25, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026GCSEs in English and Mathematics
January 11, 2030 - June 25, 2026TikTok Creative Academy – Certification: Content Creation, Video Optimization, and Algorithm Strategy
January 11, 2030 - June 25, 2026Level 3 Extended Diploma in Graphic Design
January 11, 2030 - June 25, 2026GCSEs in English and Mathematics
January 11, 2030 - June 25, 2026Industry Experience
Gaming, Media & Entertainment, Retail, Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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