Senior Product Engineer at Intercom

Develop backend and frontend features in Ruby and React on AWS; lead data migration initiatives, including extracting 2M+ invoices from Zuora into Intercom systems, ensuring reliable sync via queues, webhooks, and APIs. Designed an end-to-end migration process with auditing; on-call support and production troubleshooting; collaborated with infra to optimize auto-scaling groups, instance sizing, and queue configurations; implemented feature flag strategies for controlled rollouts; led security and reliability improvements in the billing system; leveraged AI tools (ChatGPT, Claude Code) to accelerate architecture exploration and legacy code analysis, freeing time for strategic work.

Senior Software Engineer at Toast

Acted as technical lead for a team of 6 engineers; migrated SalesForce data into internal microservices; integrated financial data across SalesForce, Stripe, and Work Pay; built new reporting infrastructure in AWS ECS/Fargate using Kotlin, migrating from a monolith to microservices; created performance test plans and developed a Gatling framework to simulate production traffic; conducted system-level performance and load testing, optimizing a Spark-based data layer for scalability; collaborated with second-line support to minimize production issues.

Scrum Master / Senior Engineer at Fenergo

Technical lead of an 8-engineer team, facilitating agile ceremonies and acting as primary contact with leadership; managed people responsibilities including performance reviews, mentoring, and recruitment; designed new platform features in Java 8 with AWS, Spring Boot, and Gradle; supported production debugging and maintenance of builds and platform APIs.

Technical Leader at Fenergo

Middleware integration with external data providers using Spring and Camel; designed data ingestion solutions and built testing frameworks.

Software Engineer at Sidero

Backend development for telecom tools; acted as Product Owner and mentor.

Software Engineer at InfoSys

Software Engineer at TCS