Provided remote support to business clients regarding payroll processing, HR platform navigation, employee record updates, invoice inquiries, and report access. Managed high-volume inbound support requests while documenting and tracking issues through a case management system to ensure full resolution. Guided clients through system workflows and troubleshooting, improving platform usability and client satisfaction. Maintained ongoing communication with clients after support calls to confirm issue resolution and ensure service quality. Handled sensitive employee and payroll information while maintaining strict confidentiality and compliance standards.

Teller at SunTrust Bank

August 1, 2017 - April 1, 2021

Processed financial transactions including deposits, withdrawals, transfers, and account servicing while maintaining accuracy and regulatory compliance. Supported customers with account inquiries and financial services while delivering bilingual client service in English and Spanish. Adapted quickly during a bank merger by operating across dual banking systems in a blended branch environment. Assisted branch leadership with administrative tasks during branch closure operations and customer transitions.

Painting Instructor at Painting with a Twist

October 1, 2016 - April 1, 2018

Led step-by-step art instruction sessions for groups of up to 50 participants. Managed event pacing and customer engagement while maintaining a structured class schedule. Provided individual artistic guidance to ensure participants completed projects successfully.

Mid-Level Art Finisher | Assistant Supervisor at Wendover Art Group

January 1, 2016 - October 1, 2016

Served as team lead in a fast-paced art production environment, supporting workflow coordination and quality control. Assisted with supervising production staff and maintaining high product quality standards. Coordinated communication between production teams to ensure timely completion of projects.