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I am a dedicated and solution-driven IT Support Technician with hands-on experience in troubleshooting hardware and software issues, maintaining computer systems, and providing reliable technical assistance to users. I am skilled in system installation, network setup, diagnostics, and customer support. I am known for strong problem-solving abilities, good communication, and the ability to work under pressure. I am committed to ensuring smooth IT operations and improving user productivity.…I am a dedicated and solution-driven IT Support Technician with hands-on experience in troubleshooting hardware and software issues, maintaining computer systems, and providing reliable technical assistance to users. I am skilled in system installation, network setup, diagnostics, and customer support. I am known for strong problem-solving abilities, good communication, and the ability to work under pressure. I am committed to ensuring smooth IT operations and improving user productivity.

Cynthia Atieno Odhiambo

Full Stack Developer, Front-End Developer, Back-End Developer, +2

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I am a dedicated and solution-driven IT Support Technician with hands-on experience in troubleshooting hardware and software issues, maintaining computer systems, and providing reliable technical assistance to users. I am skilled in system installation, network setup, diagnostics, and customer support. I am known for strong problem-solving abilities, good communication, and the ability to work under pressure. I am committed to ensuring smooth IT operations and improving user productivity.…I am a dedicated and solution-driven IT Support Technician with hands-on experience in troubleshooting hardware and software issues, maintaining computer systems, and providing reliable technical assistance to users. I am skilled in system installation, network setup, diagnostics, and customer support. I am known for strong problem-solving abilities, good communication, and the ability to work under pressure. I am committed to ensuring smooth IT operations and improving user productivity.

Available to hire

I am a dedicated and solution-driven IT Support Technician with hands-on experience in troubleshooting hardware and software issues, maintaining computer systems, and providing reliable technical assistance to users. I am skilled in system installation, network setup, diagnostics, and customer support. I am known for strong problem-solving abilities, good communication, and the ability to work under pressure. I am committed to ensuring smooth IT operations and improving user productivity.

Skills

Business Card

Canva

Freelance Gig

Experience Level

Business Card

Intermediate

Canva

Intermediate

Freelance Gig

Beginner

Language

English

Fluent

Work Experience

IT Assistant at Margos Engineering Works

January 1, 2025 - November 24, 2025

Hardware and software support for office environments, including troubleshooting PCs, printers, routers, and other hardware; software installation and support (Windows, MS Office); basic LAN/WAN networking and Wi-Fi setup; IT security basics; help desk ticket handling; training on email/office tools (MS Word, Excel, Teams).

IT Intern at Sanech Ltd

June 1, 2024 - June 1, 2024

Assist in installing, configuring, and maintaining computer hardware and software; troubleshoot issues related to desktops, laptops, printers, and networks; support users by responding to helpdesk tickets, calls, and inquiries; perform routine system checks, updates, and backups; assist in setting up new user accounts, emails, and permissions; conduct basic network troubleshooting (Wi-Fi, LAN, routers, cabling); maintain inventory of IT equipment.

IT Assistant at Global Cyber

November 1, 2024 - November 1, 2024

Hardware and software support; software installation & support; basic networking (LAN/WAN, IP addressing, Wi-Fi setup); IT security basics (antivirus, firewalls); help desk support; system maintenance (updates, patches, backups); e-services.