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Hi, I'm Cynthia Brown Okorafor, a highly organized and results-driven Virtual Assistant and Administrative Support Specialist with over 3 years of experience working remotely and in person. I excel at managing client communication, administrative operations, and supporting team workflows using tools like Trello, Canva, Notion, and HubSpot. I am passionate about creating seamless and productive work environments by streamlining processes, improving customer satisfaction, and managing tasks such as travel planning and calendar coordination. I love supporting teams and clients to help them achieve their goals efficiently.…Hi, I'm Cynthia Brown Okorafor, a highly organized and results-driven Virtual Assistant and Administrative Support Specialist with over 3 years of experience working remotely and in person. I excel at managing client communication, administrative operations, and supporting team workflows using tools like Trello, Canva, Notion, and HubSpot. I am passionate about creating seamless and productive work environments by streamlining processes, improving customer satisfaction, and managing tasks such as travel planning and calendar coordination. I love supporting teams and clients to help them achieve their goals efficiently.

Cynthia Brown Okorafor

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Hi, I'm Cynthia Brown Okorafor, a highly organized and results-driven Virtual Assistant and Administrative Support Specialist with over 3 years of experience working remotely and in person. I excel at managing client communication, administrative operations, and supporting team workflows using tools like Trello, Canva, Notion, and HubSpot. I am passionate about creating seamless and productive work environments by streamlining processes, improving customer satisfaction, and managing tasks such as travel planning and calendar coordination. I love supporting teams and clients to help them achieve their goals efficiently.…Hi, I'm Cynthia Brown Okorafor, a highly organized and results-driven Virtual Assistant and Administrative Support Specialist with over 3 years of experience working remotely and in person. I excel at managing client communication, administrative operations, and supporting team workflows using tools like Trello, Canva, Notion, and HubSpot. I am passionate about creating seamless and productive work environments by streamlining processes, improving customer satisfaction, and managing tasks such as travel planning and calendar coordination. I love supporting teams and clients to help them achieve their goals efficiently.

Available to hire

Hi, I’m Cynthia Brown Okorafor, a highly organized and results-driven Virtual Assistant and Administrative Support Specialist with over 3 years of experience working remotely and in person. I excel at managing client communication, administrative operations, and supporting team workflows using tools like Trello, Canva, Notion, and HubSpot.

I am passionate about creating seamless and productive work environments by streamlining processes, improving customer satisfaction, and managing tasks such as travel planning and calendar coordination. I love supporting teams and clients to help them achieve their goals efficiently.

Skills

Canva

Microsoft Office

HubSpot

Experience Level

Canva

Expert

Microsoft Office

Expert

HubSpot

Intermediate

Language

Work Experience

HR Intern at GAO Tek Inc

June 1, 2025 - Present

Sourced candidates, screened resumes, and scheduled interviews. Maintained accurate HR records and updated applicant tracker. Conducted screening calls and supported onboarding processes. Assisted with internal documentation and admin support.

Research Virtual Assistant at Freelancer

May 31, 2025 - August 1, 2025

Conducted market and competitor research. Designed and analyzed surveys to gather insights. Created data dashboards using Google Sheets and Canva for report analysis.

Customer Service Representative at Doren Specialist Hospital, Lagos

February 28, 2024 - August 1, 2025

Handled customer inquiries via phone, email, and in-person, achieving a 90% satisfaction rate. Reduced issue resolution time by 20% through effective communication and proactive follow-up. Maintained and updated CRM records using HubSpot, ensuring up-to-date customer data.

Virtual Assistant at Freelancer

April 30, 2022 - August 1, 2025

Provided administrative support to entrepreneurs and small teams, including calendar management, email handling, and appointment scheduling. Planned and coordinated domestic and international travel, including research, itineraries, and booking. Designed visually appealing documents and reports using Canva, Google Docs, and Notion. Supported content planning and scheduling using tools like Trello and Slack.

Social Media -Virtual Assistant at Freelance

July 15, 2025 - Present

• Create, schedule, and publish engaging posts and stories on platforms like Facebook, Instagram, TikTok, and LinkedIn. • Manage day-to-day interactions: respond to comments, messages, and questions to keep the audience engaged. • Optimize and manage LinkedIn profiles to improve professional branding and visibility. • Research and use relevant hashtags to increase reach and visibility. • Monitor social media trends and competitor activity to suggest fresh content ideas. • Design simple graphics and visuals using Canva or similar tools to support posts and campaigns. • Track and analyze social media metrics to measure engagement, growth, and campaign performance. • Assist with growing the social media community through contests, polls, and collaborations. • Maintain and organize a content calendar to ensure consistent posting schedules. • Support ad campaign setup and monitoring, including audience targeting and budget tracking. • Collaborate with team members or clients to align social media content with marketing goals.