Daniel A. Portillo

Conducted inspections of residential and commercial properties, documenting findings with detailed reports and photo evidence for administrative court proceedings. Coordinated inspection schedules across two apartment complexes and multiple rental properties, working with landlords, renters, maintenance teams, and property managers. Investigated health and safety concerns including hoarding and child welfare cases, partnering with Illinois DCFS, senior services, 4 K.I.D.S. Sake, and church groups to support families during hardship. Assisted and advised 4+ households struggling to discard or part with possessions to reduce health risks, structural damage, and pest attraction.

Provided remote Level 1 technical support, resolving user requests and diagnosing desktop application issues using company SOPs. Managed user accounts and permissions across multiple systems to ensure secure access and data protection. Maintained clear, timely communication with users of varying technical backgrounds to build trust through effective issue resolution.

Performed diagnostic and compliance testing on fire alarm systems, identifying and resolving faults. Educated clients on preventative maintenance and system care to reduce malfunction risks. Partnered with building staff to implement corrective actions and support adherence to fire code. Completed follow-up inspections and documented adjustments requested by the customer.