Available to hire
Hi! I’m Dayana, a creative and enthusiastic social media enthusiast. I enjoy making engaging content and helping brands connect with their audience.
I may be new to social media marketing, but I’m eager to learn and grow. I focus on creating clear, aesthetic, and trendy posts for platforms like Instagram and TikTok. My goal is to help businesses attract more customers through creative visuals and consistent posting.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Online ESL Teacher at Speak Voyage English Learning Services
April 1, 2025 - October 1, 2025Created engaging digital lesson content that increased student participation and improved retention rates by 20%. Designed interactive online activities using visuals and multimedia tools, enhancing student learning and online engagement. Adapted communication strategies to connect with audiences of different ages, cultures, and proficiency levels — demonstrating strong audience segmentation skills. Maintained consistent online presence and interaction to foster trust and long-term engagement with learners. Collected feedback and used data-driven insights to refine lesson delivery and improve content effectiveness.
Customer Service Representative at VXI(seasonal)
March 1, 2025 - March 31, 2025Managed an average of 50–70 customer interactions daily, strengthening expertise in audience engagement and relationship-building. Delivered timely and accurate responses to product-related inquiries, mirroring real-time community management on social platforms. Resolved customer concerns promptly, improving overall satisfaction scores by providing clear communication and solution-oriented messaging. Built rapport and trust with diverse audiences through empathetic communication and professionalism. Identified recurring issues and suggested process improvements, aligning with data-driven content strategy development.
Education
Bachelor of Secondary Education, Major in English (Undergraduate) at KCAST Kapalong
June 1, 2018 - December 1, 2018Bachelor of Elementary Education (Undergraduate) at Davao Winchester Colleges, Inc.
June 1, 2015 - March 1, 2017Qualifications
Industry Experience
Education, Media & Entertainment, Software & Internet, Other, Professional Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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