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I am a results-driven professional with over 2 years of progressive experience in customer service, team leadership, and MIS operations. I specialize in automating reporting processes and delivering data-driven insights to support strategic decision-making, ultimately enhancing efficiency and fostering collaboration across departments.…

Debopriya Chatterjee

Data Analyst, Data Scientist, Full Stack Developer, +2

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I am a results-driven professional with over 2 years of progressive experience in customer service, team leadership, and MIS operations. I specialize in automating reporting processes and delivering data-driven insights to support strategic decision-making, ultimately enhancing efficiency and fostering collaboration across departments.…

Available to hire

I am a results-driven professional with over 2 years of progressive experience in customer service, team leadership, and MIS operations.

I specialize in automating reporting processes and delivering data-driven insights to support strategic decision-making, ultimately enhancing efficiency and fostering collaboration across departments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

MIS Executive - Back Office at Laser Power Infra Pvt. Ltd

February 1, 2024 - Present

Developed and automated 25+ recurring MIS reports using advanced Excel (PivotTables, Power Query, VBA), reducing reporting time by 30%. Implemented data validation rules and cross-check scripts, maintaining 100% accuracy in financial and operational data. Collaborated with 5+ departments (Sales, Finance, HR, Logistics) to streamline data collection, cutting coordination time by 40%. Designed dynamic Excel dashboards and Power BI reports for real-time KPI monitoring by senior management. Mentored junior analysts in Excel automation and reporting best practices, boosting team productivity by 20%. Automated report distribution using Google Apps Script, ensuring timely delivery and audit compliance.

Team Leader at AMS Comtel

August 1, 2023 - February 1, 2024

Led and coached a 35-member support team, improving KPIs by 25% through targeted training and feedback. Monitored SLAs and initiated performance plans, reducing average handling time by 18%. Conducted performance evaluations and collaborated with HR on skill development programs. Managed shift scheduling, quality checks and knowledge sharing to drive customer satisfaction.

Team Leader at Cogent E Services

April 1, 2023 - August 1, 2023

Supervised a 25-person support team, achieving 98% customer satisfaction ratings. Managed escalations, reducing repeat complaints by 20%. Compiled and analyzed performance reports to recommend process enhancements.

Team Leader / Customer Service Executive at Fusion BPO

November 1, 2022 - April 1, 2023

Promoted from Customer Service Executive to Team Leader in 6 months due to outstanding performance. Handled high-volume inbound/outbound queries, maintaining a 95% resolution rate. Developed SOPs for onboarding and knowledge transfer, improving new hire ramp-up by 30%.