Available to hire
I am a confident, responsible and organised professional with a working knowledge of effective business management and strong numerical abilities. I excel at decision making, problem solving and leading teams to bring out the best in people. I value loyalty and compassion, stay flexible, and enjoy engaging in business functions while encouraging others to participate.
I thrive under pressure and am always ready for a new challenge where I can apply my communication, relationship-building and project execution skills to drive results in South London.
Experience Level
Language
English
Fluent
Work Experience
Account Specialist (initially Customer Service Representative) at UPS, Post Sales Logistics
May 1, 2024 - May 1, 2024Managed accounts and partnerships (B2B/B2C), planned logistics strategies from ``white glove'' to standard service, and provided critical responses with accurate solutions. Assisted and resolved customer concerns, mentored junior staff, and contributed to team communications through newsletters.
Tower Operations Lead at Stratosphere Hotel and Casino, Las Vegas
October 1, 2016 - October 1, 2016Led project development including training and interviewing new recruits, and developing associates for the Mentor Program. Executed safety and security procedures and reported issues to ensure smooth operations.
Lead Bartender at The Boathouse, London
January 1, 2014 - January 1, 2014Increased productivity with attention to marketing and decoration; served as Mezzanine Lead for hosting parties and events; managed bar-back and porter duties including inventory, stock recycling, and cleaning back-bar and back rooms.
Account Specialist at UPS, Post Sales Logistics
October 1, 2016 - May 1, 2024Managing accounts, partnerships (B2B/ B2C), and sales pathways; forming new networks and relationships within the supply chain; planning logistic strategies (white glove service down to standard); exemplifying critical responses and accurate solutions; keen communication and unfaltering support; multitasking across phone, email, and enquiries; assisting and resolving customers' concerns; mentoring, training and coaching junior teammates (opened an office in Clark, Philippines remotely - up to fifty agents); supporting and motivating junior staff; wrote weekly and monthly newsletters on Wordpress for the team.
Tower Operations Lead at Stratosphere Hotel and Casino, Las Vegas
November 1, 2014 - October 1, 2016Project development: training, interviewing new recruits, developing associates for the Mentor Program; performing Safety and Security procedures and reporting any issues.
Lead Bartender at The Boathouse, London, UK
January 1, 2012 - January 1, 2014Increased productivity, contributed to marketing and decoration; served as Mezzanine Lead - hosting parties and events; ran bar-back and porter duties including inventory and recycling stock, cleaning back-bar and back rooms.
Lead Bartender at The Boathouse, London
January 1, 2012 - January 1, 2014Increased productivity and contributed to marketing and decoration; Mezzanine Lead hosting parties and festivities; ran bar-back and porter duties including inventory, recycling stock, and cleaning back-bar/back rooms.
Education
A-levels at Richmond Upon Thames College, London
January 11, 2030 - October 29, 2025A-levels in Fine Art, Photography and Classical Civilisation at Richmond Upon Thames College, London
January 11, 2030 - January 23, 2026A-levels in Fine Art, Photography and Classical Civilisation at Richmond Upon Thames College, London
January 11, 2030 - January 23, 2026Qualifications
A-levels
January 11, 2030 - October 29, 2025A-levels in Fine Art, Photography and Classical Civilisation
January 11, 2030 - January 23, 2026A-levels in Fine Art, Photography and Classical Civilisation
January 11, 2030 - January 23, 2026Industry Experience
Travel & Hospitality, Transportation & Logistics, Gaming, Professional Services, Retail, Media & Entertainment
Experience Level
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