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I’m a operations and data-minded professional with 10+ years of experience driving SLA performance improvements, streamlining workflows, and building reliable reporting in high-volume environments. I value clear communication, cross-functional collaboration, and turning complex data into actionable insights. I thrive in calm, process-driven settings and enjoy refining SOPs to support scalable outcomes. In my day-to-day I excel at turning data into decisions, managing stakeholder expectations, and delivering consistent results. I’m eager to bring strong Excel, SQL, Tableau, and data governance skills to a forward-thinking team that values measurable impact and continuous improvement.…I’m a operations and data-minded professional with 10+ years of experience driving SLA performance improvements, streamlining workflows, and building reliable reporting in high-volume environments. I value clear communication, cross-functional collaboration, and turning complex data into actionable insights. I thrive in calm, process-driven settings and enjoy refining SOPs to support scalable outcomes. In my day-to-day I excel at turning data into decisions, managing stakeholder expectations, and delivering consistent results. I’m eager to bring strong Excel, SQL, Tableau, and data governance skills to a forward-thinking team that values measurable impact and continuous improvement.

Damon Kenner

Data Scientist, Data Analyst, Data Visualizer, +2

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I’m a operations and data-minded professional with 10+ years of experience driving SLA performance improvements, streamlining workflows, and building reliable reporting in high-volume environments. I value clear communication, cross-functional collaboration, and turning complex data into actionable insights. I thrive in calm, process-driven settings and enjoy refining SOPs to support scalable outcomes. In my day-to-day I excel at turning data into decisions, managing stakeholder expectations, and delivering consistent results. I’m eager to bring strong Excel, SQL, Tableau, and data governance skills to a forward-thinking team that values measurable impact and continuous improvement.…I’m a operations and data-minded professional with 10+ years of experience driving SLA performance improvements, streamlining workflows, and building reliable reporting in high-volume environments. I value clear communication, cross-functional collaboration, and turning complex data into actionable insights. I thrive in calm, process-driven settings and enjoy refining SOPs to support scalable outcomes. In my day-to-day I excel at turning data into decisions, managing stakeholder expectations, and delivering consistent results. I’m eager to bring strong Excel, SQL, Tableau, and data governance skills to a forward-thinking team that values measurable impact and continuous improvement.

Available to hire

I’m a operations and data-minded professional with 10+ years of experience driving SLA performance improvements, streamlining workflows, and building reliable reporting in high-volume environments. I value clear communication, cross-functional collaboration, and turning complex data into actionable insights. I thrive in calm, process-driven settings and enjoy refining SOPs to support scalable outcomes.

In my day-to-day I excel at turning data into decisions, managing stakeholder expectations, and delivering consistent results. I’m eager to bring strong Excel, SQL, Tableau, and data governance skills to a forward-thinking team that values measurable impact and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Data Assistant at Trupanion

February 1, 2023 - February 1, 2023

Analyzed and audited 200+ records per week; closed documentation gaps with clinics to cut throughput delays (~30%).

Record Collector I at Trupanion

October 1, 2025 - October 1, 2025

Reviewed high-volume claims for eligibility; implemented QC checklists and reconciliation steps to reduce error rate and rework. Built Excel trackers (PivotTables, XLOOKUP) to monitor exceptions, backlog, and cycle time; improved team throughput by ~20%. Resolved 50+ weekly information requests from clients and partner hospitals; raised positive feedback ~20% via timely, accurate responses. Mapped process gaps and streamlined handoffs with updated SOPs; increased operational efficiency by ~20%. Investigated escalations and potential fraud; improved decision accuracy via data validation and variance checks. Standardized metadata, naming, and version control across 50k+ files; enhanced retrieval speed and audit readiness. Partnered with Ops/Legal to align SOPs with state requirements; reduced rework/resubmissions by tightening acceptance criteria.