Damon Kenner

Reviewed high-volume claims for eligibility; implemented QC checklists and reconciliation steps to reduce error rate and rework. Built Excel trackers (PivotTables, XLOOKUP) to monitor exceptions, backlog, and cycle time; improved team throughput by ~20%. Resolved 50+ weekly information requests from clients and partner hospitals; raised positive feedback ~20% via timely, accurate responses. Mapped process gaps and streamlined handoffs with updated SOPs; increased operational efficiency by ~20%. Investigated escalations and potential fraud; improved decision accuracy via data validation and variance checks. Standardized metadata, naming, and version control across 50k+ files; enhanced retrieval speed and audit readiness. Partnered with Ops/Legal to align SOPs with state requirements; reduced rework/resubmissions by tightening acceptance criteria.

Analyzed and audited 200+ records per week; closed documentation gaps with clinics to cut throughput delays (~30%).

Founded a community fundraiser in response to COVID-19 to support Seattle's music ecosystem. Designed a 50-count card set using Adobe CC; led a concept-to-fulfillment campaign to help local musicians. Built outreach to artists, venues, and media; coordinated social campaigns with original photography; partnered with SMASH to direct proceeds to musicians and venues; managed artist and venue outreach, produced photo/video assets and landing content to drive awareness and donations.