Seasoned back-office support professional with over 20 years of experience in voice and non-voice operations, supporting U.S. and Australian clients across the telecommunications, travel, and directory assistance industries. For more than a decade, specialized in back-office operations, including post-sales support, platform moderation, data entry, and data verification, with a strong focus on accuracy, compliance, and operational efficiency. Detail-oriented and process-driven, with practical experience applying ITIL principles, quality assurance standards, platform safety and content review, transaction processing, and reporting support. Complementing this operational expertise is a strong creative background in graphic design and video editing, with proficiency in Adobe Creative Cloud, Microsoft Office, and Google Workspace. Passionate about combining analytical thinking with creative problem-solving to support business operations and deliver high-quality results.…

Daniel Villegas Tumbocon

Seasoned back-office support professional with over 20 years of experience in voice and non-voice operations, supporting U.S. and Australian clients across the telecommunications, travel, and directory assistance industries. For more than a decade, specialized in back-office operations, including post-sales support, platform moderation, data entry, and data verification, with a strong focus on accuracy, compliance, and operational efficiency. Detail-oriented and process-driven, with practical experience applying ITIL principles, quality assurance standards, platform safety and content review, transaction processing, and reporting support. Complementing this operational expertise is a strong creative background in graphic design and video editing, with proficiency in Adobe Creative Cloud, Microsoft Office, and Google Workspace. Passionate about combining analytical thinking with creative problem-solving to support business operations and deliver high-quality results.…

Available to hire

Seasoned back-office support professional with over 20 years of experience in voice and non-voice operations, supporting U.S. and Australian clients across the telecommunications, travel, and directory assistance industries. For more than a decade, specialized in back-office operations, including post-sales support, platform moderation, data entry, and data verification, with a strong focus on accuracy, compliance, and operational efficiency.

Detail-oriented and process-driven, with practical experience applying ITIL principles, quality assurance standards, platform safety and content review, transaction processing, and reporting support. Complementing this operational expertise is a strong creative background in graphic design and video editing, with proficiency in Adobe Creative Cloud, Microsoft Office, and Google Workspace. Passionate about combining analytical thinking with creative problem-solving to support business operations and deliver high-quality results.

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Language

English
Advanced

Work Experience

Data Entry with Verification Specialist at Ousourced.ph - Stern Risk Partners LLC (Rent Insurance)
April 24, 2023 - July 1, 2026
Review and approve renter’s insurance policies to ensure adequate coverage for property damage. Develop standard work instructions, conduct process training for team alignment, and prepare minutes of meetings.
Platform Support Practitioner at Accenture Philippines - Google Play Store (Trust and Safety)
May 21, 2018 - April 21, 2023
Platform safety/support work supporting Google Play Store policies. Responsibilities included review and evaluation of user-generated content, applying policy guidelines, and classifying content in a single review tool. Worked with exposure notification systems knowledge during COVID-19-related workflows; identified, assessed, and resolved issues and problems.
Transaction Processing Representative at Accenture Philippines - Verizon (Service Management Reporting)
February 25, 2013 - May 21, 2018
Created post-sales reports such as service review reports, network performance review reports, and inventory reports for vendor/partner assets. Applied ITIL principles to ensure deliverables were accurate and submitted on time, collaborating with cross-functional teams.
Customer Service Representative at Teleperformance - Telstra (Telco Account)
July 10, 2012 - December 19, 2012
Provided billing information and resolved billing disputes. Assisted customers with basic mobile phone troubleshooting. Managed mobile phone order processing and fulfillment operations while ensuring accuracy and timely service delivery. Supported customization of mobile phone plan packages to improve customer retention.
Customer Service Representative at Stellar Philippines Inc. - Jet Star Airways (Travel Account)
April 14, 2011 - June 5, 2012
Assisted with booking domestic and international flights for passengers. Provided flight information including itineraries, check-in procedures, and carry-on baggage guideline support. Helped resolve flight schedule change requests and upsold flight packages to maximize revenue.
Customer Service Representative at World Network Solutions - Travelocity (Travel Account)
October 11, 2010 - April 6, 2011
Assisted in booking domestic and international flights, including hotel accommodations and car rentals. Provided flight information such as itineraries, check-in procedures, and carry-on baggage guideline support.
Customer Service Representative at Eperformax - Verizon (Directory Assistance)
April 6, 2006 - February 18, 2007
Provided phone directory assistance to telecom subscribers. Assisted with emergency calls and other customer inquiries.
Customer Service Representative at NCO_RMH Tele Services - MCI (Directory Assistance)
October 17, 2005 - November 16, 2005
Provided phone directory assistance to telecom subscribers. Assisted with emergency calls and customer inquiries.
In-between Artist at Top Draw Animation - Production: Class of the Titans (On-the-Job Trainee)
January 20, 2005 - June 1, 2005
Rendered in-between frames to support smooth transitions between keyframes in animated scenes.
General Clerk at Transman Agency - American Express Bank (Contractual)
October 5, 2004 - December 5, 2004
Update customers on credit card application status via postal mail and process status reports for stakeholders.
General Clerk at Corporate Executive Inc. - Asian Life Financial (Contractual)
April 26, 2004 - September 26, 2004
Updated customers on credit card application status via postal mail and processed status reports for stakeholders. Managed remittance posting for planholders’ insurance loan repayments and processed financial statements for stakeholders.
Data Entry at Quality Results Inc - (Mortgage Account)
July 17, 2003 - February 18, 2004
Accurately input and maintained mortgage data in dedicated database systems and reviewed entries for quality assurance.
General Clerk at Land Bank of the Philippines - Loan Recovery Department (On-the-Job Trainee)
July 20, 2002 - September 1, 2002
Provided administrative tasks including data entry, filling documents, answering phone calls, filing papers, and emailing correspondence.

Education

Bachelor’s Degree (Commerce) - Computer Science & Information Systems at Centro Escolar University
June 1, 1999 - March 31, 2003
Bachelor’s Degree (Fine Arts) - Visual Communication (Second Degree) at University of the Philippines
August 1, 2016 - May 29, 2020

Qualifications

ITIL Version 3 Foundation Certified (Information Technology Infrastructure Library)
August 1, 2013 - January 1, 2022
Lean Six Sigma Training
January 1, 2016 - July 13, 2026

Industry Experience

Telecommunications, Travel & Hospitality, Media & Entertainment, Financial Services

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