Hi, I'm Daphne Deng, a multilingual professional fluent in English, Cantonese, and Mandarin. With a strong background in client-facing roles, communication support, and operations, I excel at bridging cultural and language gaps to ensure clear and effective communication. I've had the opportunity to support sensitive conversations and drive positive outcomes through my role as a household interpreter and my professional experience in account management and design. I'm passionate about leveraging my language skills and interpersonal expertise to help others, particularly in roles that require Cantonese interpretation. I thrive in environments where I can combine my communication abilities to create a meaningful impact.

Daphne Deng

Hi, I'm Daphne Deng, a multilingual professional fluent in English, Cantonese, and Mandarin. With a strong background in client-facing roles, communication support, and operations, I excel at bridging cultural and language gaps to ensure clear and effective communication. I've had the opportunity to support sensitive conversations and drive positive outcomes through my role as a household interpreter and my professional experience in account management and design. I'm passionate about leveraging my language skills and interpersonal expertise to help others, particularly in roles that require Cantonese interpretation. I thrive in environments where I can combine my communication abilities to create a meaningful impact.

Available to hire

Hi, I’m Daphne Deng, a multilingual professional fluent in English, Cantonese, and Mandarin. With a strong background in client-facing roles, communication support, and operations, I excel at bridging cultural and language gaps to ensure clear and effective communication. I’ve had the opportunity to support sensitive conversations and drive positive outcomes through my role as a household interpreter and my professional experience in account management and design.

I’m passionate about leveraging my language skills and interpersonal expertise to help others, particularly in roles that require Cantonese interpretation. I thrive in environments where I can combine my communication abilities to create a meaningful impact.

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Language

English
Fluent
Chinese
Fluent

Work Experience

Chief Household Officer at San Jose, CA
January 1, 2022 - Present
Provided real-time interpretation for medical, educational, and service-related appointments in English, Cantonese, and Mandarin. Acted as a cultural and communication liaison, facilitating positive outcomes in sensitive, high-impact conversations. Supported academic success through personalized, multilingual learning strategies.
Enterprise Account Manager at TapClassifieds
December 31, 2021 - July 17, 2025
Increased client satisfaction by 100% through clear, culturally aware communication. Managed diverse accounts, streamlining communication and reducing misalignment. Led real-time conversation during high-impact business meetings, ensuring alignment between internal teams and clients to drive goal achievement on both sides.
Freelance Designer & Product Developer at Various Clients
December 31, 2018 - July 17, 2025
Developed an online system that increased client order accuracy and reduced support needs.
Service Operations Analyst at Retail Solutions Inc
December 31, 2015 - July 17, 2025
Translated business needs into cost-effective, scalable solutions.
Support Engineer at eHealth Inc
December 31, 2015 - July 17, 2025
Managed customer interactions and escalations using CRM systems, delivering rapid issue resolution within 24 hours. Created analytical reports that informed strategic decisions, contributing to improved customer experience and retention.

Education

B.S. at San Francisco State University
January 1, 2010 - December 31, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Healthcare, Education, Retail, Software & Internet