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Hi, I’m David T Duncan, a Lincoln, Nebraska–based IT professional with hands-on experience across desktop support, data center engineering, and field deployments. I prioritize security and customer service and I love tinkering in my home lab with virtualization, networking, AI, and writing. I actively pursue learning in cybersecurity, cloud concepts, and IT automation to deliver reliable, user-friendly tech solutions. I hold two associate degrees and have pursued extensive online coursework in cybersecurity, AI, cloud, Linux, and scripting. I enjoy explaining technology to diverse audiences, writing technical content and children’s material, and I’m always looking to grow in data center operations and creative IT challenges.…Hi, I’m David T Duncan, a Lincoln, Nebraska–based IT professional with hands-on experience across desktop support, data center engineering, and field deployments. I prioritize security and customer service and I love tinkering in my home lab with virtualization, networking, AI, and writing. I actively pursue learning in cybersecurity, cloud concepts, and IT automation to deliver reliable, user-friendly tech solutions. I hold two associate degrees and have pursued extensive online coursework in cybersecurity, AI, cloud, Linux, and scripting. I enjoy explaining technology to diverse audiences, writing technical content and children’s material, and I’m always looking to grow in data center operations and creative IT challenges.

David T Duncan

AI Prompt Engineer, Co-Writer, Copywriter, +5

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Hi, I’m David T Duncan, a Lincoln, Nebraska–based IT professional with hands-on experience across desktop support, data center engineering, and field deployments. I prioritize security and customer service and I love tinkering in my home lab with virtualization, networking, AI, and writing. I actively pursue learning in cybersecurity, cloud concepts, and IT automation to deliver reliable, user-friendly tech solutions. I hold two associate degrees and have pursued extensive online coursework in cybersecurity, AI, cloud, Linux, and scripting. I enjoy explaining technology to diverse audiences, writing technical content and children’s material, and I’m always looking to grow in data center operations and creative IT challenges.…Hi, I’m David T Duncan, a Lincoln, Nebraska–based IT professional with hands-on experience across desktop support, data center engineering, and field deployments. I prioritize security and customer service and I love tinkering in my home lab with virtualization, networking, AI, and writing. I actively pursue learning in cybersecurity, cloud concepts, and IT automation to deliver reliable, user-friendly tech solutions. I hold two associate degrees and have pursued extensive online coursework in cybersecurity, AI, cloud, Linux, and scripting. I enjoy explaining technology to diverse audiences, writing technical content and children’s material, and I’m always looking to grow in data center operations and creative IT challenges.

Available to hire

Hi, I’m David T Duncan, a Lincoln, Nebraska–based IT professional with hands-on experience across desktop support, data center engineering, and field deployments. I prioritize security and customer service and I love tinkering in my home lab with virtualization, networking, AI, and writing. I actively pursue learning in cybersecurity, cloud concepts, and IT automation to deliver reliable, user-friendly tech solutions.

I hold two associate degrees and have pursued extensive online coursework in cybersecurity, AI, cloud, Linux, and scripting. I enjoy explaining technology to diverse audiences, writing technical content and children’s material, and I’m always looking to grow in data center operations and creative IT challenges.

Skills

Experience Level

Expert

Expert

Expert

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Contractor Event and Personal Security at 402 Security

April 1, 2025 - Present

Provide security for public events including Nebraska Cornhuskers football, concerts, and Pride festival; assess environments and security policies with local law enforcement; ensure safety and crowd control; coordinate as needed with event staff.

Contractor Building and Event Security at Pinnacle Bank Arena

December 1, 2024 - January 1, 2025

Safeguard physical property and public events; evaluated work environment and security policies with local contacts; resigned after evaluating fit with role and policies.

Data Center Engineer - Hands and Feet at S2S Software/HCL/Common Spirit Healthcare

June 1, 2022 - September 1, 2024

Active monitoring of data center devices; performed break/fix tasks under Service Management; adhered to Change Management; inventoried networking media (ethernet, fiber); participated in server shutdowns and redeployments during upgrades; assisted imaging and deployment of hospital all-in-ones; enforced data center policy with contractors; trained in field deployment and safety practices; monitored service queues to prevent SLA breaches.

Contractor/PC Technician at Apex Systems/Utility Contractor

May 1, 2022 - May 31, 2022

Software installs on new laptops; unpacking and preparing devices for shipment.

Field Engineer 3 at Select Source International / Unisys contractor for Dell products

February 1, 2022 - April 1, 2022

Field service and installation of laptops and computer systems.

PC Technician at F2Onsite/Common Spirit Healthcare

August 1, 2021 - January 1, 2022

Upgraded standalone PCs, small form factor devices, laptops, and towers; hardware refurbishment; memory and hard drive upgrades; BIOS editing; software and driver installation via SCCM; cable management; inventory documentation; clinical hardware installation.

Packaging Tech at Zoetis Pharmaceuticals

June 1, 2021 - August 1, 2021

Temporary packaging work; high-volume production environment with emphasis on accuracy and efficiency.

Temp Worker at Manpower Temporary Services

December 1, 2020 - June 1, 2021

Temp-to-hire packaging role requiring physical labor, product inspection, and documentation diligence.

Desktop Support Agent at NTT Data

January 1, 2014 - November 1, 2020

ServiceNow ticketing, phone support for clients, cross-training for dual clients; supported Windows XP/7/10, Citrix, and Office; trained peers.

Writer, Technical Writer, and Consultant at Duncan Freelance

June 1, 2001 - Present

Published works in children's history, First Nations folklore, and science; ongoing technical writing; researching writing tools and direct voice/text workflows.

Bindery Operator at Jacob North Companies

September 1, 1991 - April 1, 2013

Lead operator/programmer; LEAN implementations; automated cutting programs; supervise crew; ensure quality control under tight deadlines.

Vocational Instructor at Downtown Lincoln YWCA

October 1, 2004 - May 1, 2005

Instructed court-ordered students in real-world computer skills; one-on-one and group instruction; MS Office proficiency.

Sales Associate at SDMS Step 101

September 1, 1996 - September 1, 1997

Answered customer questions, arranged installations, local sales and hardware tinkering; built a Dell 386 computer.