I possess a diverse skill set spanning several domains, including extensive experience in customer service, retail, merchandising, cashier operations, and troubleshooting for phones and computers. My capabilities encompass empathy, interpersonal communication, attention to detail, a strong work ethic, graphic design, analytical thinking, editing and proofreading, and proficient typing at 57 words per minute. I am highly skilled in Microsoft Office and Google Suite applications. My personal interests include researching a variety of topics, linguistics, anthropology, crochet, and calligraphy. I also enjoy spending quality time with my two daughters.

Dawn Carter

PRO

I possess a diverse skill set spanning several domains, including extensive experience in customer service, retail, merchandising, cashier operations, and troubleshooting for phones and computers. My capabilities encompass empathy, interpersonal communication, attention to detail, a strong work ethic, graphic design, analytical thinking, editing and proofreading, and proficient typing at 57 words per minute. I am highly skilled in Microsoft Office and Google Suite applications. My personal interests include researching a variety of topics, linguistics, anthropology, crochet, and calligraphy. I also enjoy spending quality time with my two daughters.

Available to hire

I possess a diverse skill set spanning several domains, including extensive experience in customer service, retail, merchandising, cashier operations, and troubleshooting for phones and computers. My capabilities encompass empathy, interpersonal communication, attention to detail, a strong work ethic, graphic design, analytical thinking, editing and proofreading, and proficient typing at 57 words per minute. I am highly skilled in Microsoft Office and Google Suite applications.

My personal interests include researching a variety of topics, linguistics, anthropology, crochet, and calligraphy. I also enjoy spending quality time with my two daughters.

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Language

English
Fluent

Work Experience

Team Member at McAlister's Deli
August 1, 2025 - Present
Provide excellent customer service, answer questions, and make recommendations. Accurately process payments and return change and receipts. Prepare front counter and dining areas, stock supplies, assemble orders, and deliver to customers. Maintain clean and welcoming service areas.
Sandwich Artist at Subway
September 1, 2023 - April 1, 2025
Offer friendly customer service, greet customers, and make recommendations. Process payments accurately. Prepare food items per company recipes in a fast-paced environment. Conduct daily food prep, cleaning, cutting, chopping, and peeling. Monitor expiration dates, rotate stock, and ensure safe storage and sanitation standards.
Retail Lead Associate at Hot Springs Mountain Tower
October 1, 2018 - August 1, 2023
Deliver high levels of customer service; promote product knowledge and POS initiatives to increase awareness and satisfaction. Balance cash drawer within policy variances. Stock and merchandise on the sales floor per guidelines; maintain tidy store and protect company assets by adhering to loss prevention standards.
Customer Service Representative – Inbound Call Centers
January 1, 2012 - December 31, 2017
Reviewed bills, resolved inquiries, and clarified charges for customers. Arranged payments with tailored solutions. De-escalated issues through active listening, empathy, and effective resolutions. Assisted with phone upgrades and upsold features or devices. Investigated service problems and provided clear answers.

Education

Bachelor of Arts in Liberal Arts, Business Minor at Oregon State University
December 1, 2025 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Consumer Goods, Professional Services, Other, Travel & Hospitality, Media & Entertainment