Available to hire
Highly motivated and adaptable professional with experience across multiple roles, including sales, pre-sales, customer support, and digital safety. Experienced in working in fast-paced environments, handling pressure effectively, and taking on new challenges with a positive attitude.
Quick learner with strong communication skills and a proven ability to adapt to new tasks and industries. Fluent in Bosnian, English, Serbian-Croatian, Albanian, and Bulgarian, with advanced proficiency in German (C1 level). Open to continuous growth and motivated to further develop skills in dynamic and challenging roles.
Experience Level
Language
Bosnian
Fluent
English
Fluent
Croatian
Fluent
Albanian
Fluent
Bulgarian
Fluent
German
Advanced
Work Experience
Pre-Sales Agent at lead2lid
September 9, 2024 - February 14, 2025Pre-Sales Agent responsible for initial contact with potential clients, identifying their needs, presenting appropriate products and services, and supporting the sales team throughout the sales process. Actively involved in lead qualification, preparing offers, and maintaining client relationships.
Digital and Safety Specialist
March 2, 2025 - September 13, 2025Digital and Safety Specialist responsible for monitoring digital content and ensuring compliance with platform policies and safety standards. Focused on identifying potential risks, enforcing guidelines, and maintaining a safe online environment.
Customer Support Representative
October 17, 2025 - January 2, 2026Customer Support Representative responsible for assisting customers via phone, email, and chat, resolving inquiries and issues, and ensuring a high level of customer satisfaction. Focused on providing timely and professional support.
Education
at Technical University of Sofia
January 1, 2024 - January 29, 2026Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment
Experience Level
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