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I’m a service-oriented professional with over a decade of experience supporting customers, coordinating operations, and resolving client issues across healthcare, telecommunications, and digital service environments. As a freelancer, I provide digital support, content creation, and technical assistance to small businesses and entrepreneurs. I enjoy helping clients set up platforms, manage social media growth, and deliver branded visuals—photography, design, and content that stays on brand from onboarding to project delivery. I’m seeking opportunities in Customer Support, Case Management, Client Success, Technical Support, or Operations Coordination.…I’m a service-oriented professional with over a decade of experience supporting customers, coordinating operations, and resolving client issues across healthcare, telecommunications, and digital service environments. As a freelancer, I provide digital support, content creation, and technical assistance to small businesses and entrepreneurs. I enjoy helping clients set up platforms, manage social media growth, and deliver branded visuals—photography, design, and content that stays on brand from onboarding to project delivery. I’m seeking opportunities in Customer Support, Case Management, Client Success, Technical Support, or Operations Coordination.

DePaul S Latham

Video Editor, Content Producer, Social Media Manager, +7

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I’m a service-oriented professional with over a decade of experience supporting customers, coordinating operations, and resolving client issues across healthcare, telecommunications, and digital service environments. As a freelancer, I provide digital support, content creation, and technical assistance to small businesses and entrepreneurs. I enjoy helping clients set up platforms, manage social media growth, and deliver branded visuals—photography, design, and content that stays on brand from onboarding to project delivery. I’m seeking opportunities in Customer Support, Case Management, Client Success, Technical Support, or Operations Coordination.…I’m a service-oriented professional with over a decade of experience supporting customers, coordinating operations, and resolving client issues across healthcare, telecommunications, and digital service environments. As a freelancer, I provide digital support, content creation, and technical assistance to small businesses and entrepreneurs. I enjoy helping clients set up platforms, manage social media growth, and deliver branded visuals—photography, design, and content that stays on brand from onboarding to project delivery. I’m seeking opportunities in Customer Support, Case Management, Client Success, Technical Support, or Operations Coordination.

Available to hire

I’m a service-oriented professional with over a decade of experience supporting customers, coordinating operations, and resolving client issues across healthcare, telecommunications, and digital service environments.

As a freelancer, I provide digital support, content creation, and technical assistance to small businesses and entrepreneurs. I enjoy helping clients set up platforms, manage social media growth, and deliver branded visuals—photography, design, and content that stays on brand from onboarding to project delivery. I’m seeking opportunities in Customer Support, Case Management, Client Success, Technical Support, or Operations Coordination.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Video & Event Producer at SJ Production

January 1, 2020 - Present

Lead cross-functional teams in the production of high-quality video and event experiences from concept to completion. Develop and execute social media content strategies to drive brand engagement and audience growth. Negotiate contracts with vendors and clients, ensuring adherence to budgets and timelines. Conduct market research to identify emerging trends and create tailored solutions for client needs.

Business Support Specialist at Verizon

January 1, 2014 - December 31, 2018

Provided technical support and troubleshooting for customers, ensuring high satisfaction rates. Conducted market research and identified cross-selling opportunities to drive revenue growth. Managed CRM updates, analyzing data to optimize business strategies. Collaborated with sales and marketing teams to introduce new solutions and improve service offerings.

Video & Event Producer / Digital Content Specialist at SJ Production

July 1, 2020 - Present

Produce digital content, video campaigns, and branded media for clients across fitness, lifestyle, and tech industries. Collaborate with cross-functional teams to optimize website performance, user experience, and SEO.

Business Support Specialist at Verizon Communications

September 1, 2014 - February 1, 2020

Assisted in campaign implementation by communicating new offers, tracking responses, and reporting performance trends. Supported digital product launches and technical rollouts, collaborating with marketing and sales teams to refine messaging.

Freelance Digital Support & Media Services at Self-Employed

January 1, 2022 - Present

Provide independent client services across digital support, content creation, and technical assistance. Deliver technical troubleshooting and digital support for small businesses and entrepreneurs. Manage social media accounts including content scheduling, engagement, and growth strategy. Produce professional photography and branded visual content. Assist clients with platform setup, software tools, and digital workflow solutions. Maintain strong client relationships from onboarding through project completion.

Administrative Assistant / Patient Coordinator at St. David Home Health Care

January 1, 2018 - January 1, 2022

Supported patient services and office operations within a healthcare environment. Coordinated patient scheduling, intake documentation, and care coordination. Maintained accurate records and confidential medical information. Communicated with patients, caregivers, and healthcare staff to ensure smooth service delivery. Assisted with administrative workflows, reporting, and operational support. Resolved patient concerns and inquiries while maintaining high service standards.