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I am a detail-oriented licensing compliance and operations professional with five years of experience managing licensing processes for large sales teams across multiple states. I am skilled at processing applications, renewals, and updates across internal and external systems, conducting background checks, and training new team members while maintaining strict privacy and regulatory standards. In addition to operations, I have a creative background in social media management, event coordination, and graphic design, with experience supporting community outreach and youth programs.…I am a detail-oriented licensing compliance and operations professional with five years of experience managing licensing processes for large sales teams across multiple states. I am skilled at processing applications, renewals, and updates across internal and external systems, conducting background checks, and training new team members while maintaining strict privacy and regulatory standards. In addition to operations, I have a creative background in social media management, event coordination, and graphic design, with experience supporting community outreach and youth programs.

Desiree Guangorena

Graphic Designer, Social Media Manager, Content Creator, +2

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I am a detail-oriented licensing compliance and operations professional with five years of experience managing licensing processes for large sales teams across multiple states. I am skilled at processing applications, renewals, and updates across internal and external systems, conducting background checks, and training new team members while maintaining strict privacy and regulatory standards. In addition to operations, I have a creative background in social media management, event coordination, and graphic design, with experience supporting community outreach and youth programs.…I am a detail-oriented licensing compliance and operations professional with five years of experience managing licensing processes for large sales teams across multiple states. I am skilled at processing applications, renewals, and updates across internal and external systems, conducting background checks, and training new team members while maintaining strict privacy and regulatory standards. In addition to operations, I have a creative background in social media management, event coordination, and graphic design, with experience supporting community outreach and youth programs.

Available to hire

I am a detail-oriented licensing compliance and operations professional with five years of experience managing licensing processes for large sales teams across multiple states. I am skilled at processing applications, renewals, and updates across internal and external systems, conducting background checks, and training new team members while maintaining strict privacy and regulatory standards.

In addition to operations, I have a creative background in social media management, event coordination, and graphic design, with experience supporting community outreach and youth programs.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Associate Sales Licensing Administrator at Sunrun

March 1, 2021 - Present

Manage Home Improvement Salesperson licensing compliance for sales representatives across multiple states including California, Connecticut, Maryland, New York, Rhode Island, and Washington D.C. Process licensing applications, renewals, and updates across multiple internal and external systems. Conduct background check reviews and coordinate with HR regarding flagged applications or discrepancies. Maintain compliance by tracking licensing for multiple sales representatives at a time across different states. Train new team members on licensing procedures and internal systems as needed. Collaborate with management to improve workflow processes and increase operational efficiency. Handle sensitive personal information with strict attention to privacy and regulatory compliance.

Support Member at Cove Smart Security

August 1, 2020 - March 1, 2021

Worked in the billing and collections department assisting customers with past due accounts. Communicated with customers experiencing financial hardship while maintaining company policies and payment expectations. De-escalated difficult customer situations and worked toward mutually beneficial solutions. Provided technical support, handled sales inquiries, processed cancellations, and assisted customers with installation questions.

Department Lead at Hobby Lobby

August 1, 2017 - July 1, 2020

Managed ordering, pricing, stocking, and organization of the craft department inventory. Provided product recommendations and creative guidance to customers for crafting and decorating projects. Cross-trained in the framing department, assisting customers in selecting frames and mats that enhanced artwork. Ensured excellent customer service by helping customers locate products and coordinating with nearby stores when items were unavailable.

Customer Service Rep at Megaplex Theaters

March 1, 2016 - August 1, 2017

Sold tickets, handled phone inquiries, and resolved guest concerns at the theater box office. Assisted customers with refunds, ticket corrections, and general theater support. Maintained a positive guest experience through problem solving and effective communication.

Youth Group Social Media Manager (Volunteer) at Church Youth Program

January 1, 2022 - January 1, 2025

Managed social media accounts for church youth program. Created graphics, promotional materials, and social media posts using Canva. Produced video reels and edited content using Instagram tools and CapCut. Photographed youth events and documented community engagement.