Available to hire
I’m a dedicated customer service professional with over five years of experience delivering exceptional support across multiple service channels. I excel at resolving complex issues, building rapport with diverse clients, and maintaining high satisfaction through proactive problem solving and clear communication.
Throughout my career I’ve managed daily operations, visual merchandising, front desk administration, and in-home care, consistently improving processes and outcomes. I thrive in fast-paced environments, value teamwork, and am open to new opportunities and relocation.
Experience Level
Language
English
Fluent
Work Experience
Manager at Southern Pikin's
July 1, 2021 - PresentManaged daily operations, including scheduling, inventory management, and customer service; developed and implemented strategies to improve productivity; maintained high quality standards to ensure customer satisfaction; resolved customer complaints promptly while upholding a positive brand image; led operational excellence initiatives achieving an overall efficiency gain of 60%.
Retail Merchandiser at Survey Merchandising
April 1, 2021 - PresentDeveloped visual merchandising strategies, analyzed customer feedback and market research to identify opportunities for new product lines; created planograms to optimize space, improve product visibility, and increase store profitability; conducted regular store visits to ensure compliance and provide feedback; implemented pricing strategies based on market analysis and margins.
Front Desk Receptionist at Comfort Inn & Suites
August 1, 2020 - October 4, 2025Handled high volumes of incoming calls, directed inquiries to appropriate departments; greeted guests and provided a positive first impression; responded to customer inquiries in person, by phone or email; prepared daily activity reports; trained new receptionists; improved efficiency by implementing an electronic filing system.
Cashier at Shell Gas Station / EZ Mart
March 1, 2020 - October 4, 2025Provided excellent customer service, upsold promotions, maintained checkout area, processed complex transactions across multiple payment methods, built rapport with regular customers.
In Home Caregiver Aide and Assist
July 1, 2016 - October 4, 2025Provided compassionate in-home care, administered medications, coordinated medical appointments and transportation, maintained a clean and safe living environment, monitored vital signs, and collaborated with healthcare professionals to implement care plans.
Customer Service Representative at Advanced Call Center Technologies, LLC
October 1, 2013 - October 4, 2025Provided exceptional customer service, managed high volume of calls and emails, built rapport with customers, maintained CRM records, identified opportunities for process improvements and delivered proactive support.
Manager at Southern Pikin's
July 1, 2021 - PresentDeveloped and implemented strategies to improve productivity and streamline processes. Managed daily operations, including scheduling, inventory management, and customer service. Maintained high quality control standards to ensure customer satisfaction. Resolved customer complaints promptly while upholding a positive brand image. Drove operational excellence initiatives resulting in a substantial efficiency gain.
Retail Merchandiser at Survey Merchandising
April 1, 2021 - PresentDeveloped and implemented effective visual merchandising strategies to enhance product presentation and drive sales. Analyzed customer feedback and market research to identify opportunities for new product lines or improvements. Created planograms that optimized space utilization, improved product visibility, and increased store profitability. Conducted store visits to assess merchandising compliance and provide feedback. Implemented pricing strategies based on market analysis and margins.
Front Desk Receptionist at Comfort Inn Suites
August 1, 2020 - October 4, 2025Managed a high volume of incoming calls and directed them to appropriate departments. Greeted and assisted guests, providing a positive first impression. Responded to inquiries in person, by phone, and via email, resolving issues effectively. Created daily activity reports for management review. Trained new receptionists on procedures, systems, and customer service best practices. Improved efficiency by implementing electronic filing and streamlined document handling. Achieved high customer satisfaction through attentive service and clear communication.
Cashier at Shell Gas Station / EZ Mart
March 1, 2020 - October 4, 2025Provided friendly and efficient customer service, upsold promotions, and maintained a clean and organized checkout area. Processed transactions accurately across multiple payment methods and built rapport with regular customers through personalized service.
In Home Caregiver Aide and Assistant at Private Household
July 1, 2016 - October 4, 2025Delivered compassionate in-home care, including medication administration, appointment coordination, and transportation assistance. Built trusting relationships with clients and families, implementing personalized care plans to improve quality of life. Monitored vital signs and communicated any concerns to healthcare professionals; maintained a clean and safe living environment and collaborated with nurses and therapists as needed.
Customer Service Representative at Advanced Call Center Technologies, LLC
October 1, 2013 - October 4, 2025Provided excellent customer service by addressing inquiries, resolving issues, and maintaining high satisfaction. Managed high call and email volumes, built rapport through active listening and empathy, and documented interactions in CRM systems. Identified process improvement opportunities and contributed to top performance within the department.
Manager at Southern Pikin's
July 1, 2021 - PresentDeveloped and implemented strategies to improve productivity and streamline processes; managed daily operations including scheduling, inventory management, and customer service; maintained high standards of quality control to ensure customer satisfaction; resolved customer complaints promptly; drove operational excellence initiatives resulting in a notable efficiency gain.
Retail Merchandiser at Survey Merchandising
April 1, 2021 - PresentDeveloped visual merchandising strategies to enhance product presentation and drive sales; analyzed customer feedback and market research to identify opportunities for new product lines or improvements; created planograms to optimize space utilization and product visibility; conducted regular store visits to ensure merchandising compliance and provide feedback; implemented pricing strategies based on market analysis and profit goals.
Front Desk Receptionist at Comfort Inn Suites
August 31, 2020 - October 4, 2025Managed a high volume of incoming calls, greeted guests, and directed inquiries to appropriate departments; responded to customer inquiries in person, over the phone, or by email; created daily activity reports and trained new receptionists on procedures and systems; implemented an electronic filing system to improve document management and reduce paper usage; contributed to a 95% customer satisfaction rating.
Cashier at Shell Gas Station / EZ Mart
March 1, 2020 - October 4, 2025Provided exceptional customer service with a friendly demeanor; implemented upselling techniques to boost sales; maintained a clean and organized checkout area; processed complex transactions with multiple payment methods; built rapport with regular customers to deliver personalized service.
In Home Caregiver Aide and Assistant at Private Home Care
July 1, 2016 - October 4, 2025Delivered compassionate in-home care, administered medications per schedule, coordinated medical appointments and transportation, and maintained accurate records; collaborated with healthcare professionals to implement care plans and improve quality of life for clients.
Customer Service Representative at Advanced Call Center Technologies, LLC
October 1, 2013 - October 4, 2025Provided exceptional customer service by addressing inquiries and resolving issues; managed high volumes of calls and emails; maintained CRM records for future reference; identified opportunities for process improvements and contributed to overall customer satisfaction.
Education
High School Diploma at Lighthouse Christian School
January 11, 2030 - October 4, 2025High School Diploma at Lighthouse Christian School
January 11, 2030 - October 4, 2025High School Diploma at Lighthouse Christian School
January 11, 2030 - October 4, 2025Qualifications
Driver's License
January 11, 2030 - October 4, 2025Enrolled Agent
January 11, 2030 - October 4, 2025Driver's License
January 11, 2030 - October 4, 2025Enrolled Agent
January 11, 2030 - October 4, 2025Driver's License
January 11, 2030 - October 4, 2025Enrolled Agent
January 11, 2030 - October 4, 2025Industry Experience
Retail, Healthcare, Professional Services, Education, Other, Travel & Hospitality, Consumer Goods
Experience Level
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