Dewangi Newaskar

Provide insurance advice and solutions to clients through inbound calls. Demonstrate consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building. Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies. Use procedures effectively and seamlessly during conversations with clients. Cultivate and maintain relationships with partners to work as one RBC team.

Provide insurance advice and solutions to clients based on their needs through inbound calls. Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions. Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies. Use procedures effectively and seamlessly during conversations with clients. Cultivate and maintain relationships with partners to work as one RBC team.

Negotiating, planning, and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts. Initiating consumer negotiations for debt recovery through phone and generating around 100 - 120 outbound and inbound calls a day and ranking among the top 5 percentile for performances. Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment. Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them.