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I am a customer-oriented call centre operator with experience in Dubai and Algeria, specializing in customer service, client assistance, and problem resolution. I excel at managing inquiries, resolving complaints, and delivering high-quality service in fast-paced environments. I am fluent in Arabic, English, and French, with strong communication and troubleshooting abilities. I am seeking a Call Centre Operator role in Qatar to leverage my language skills and service expertise to enhance client satisfaction and service quality.…I am a customer-oriented call centre operator with experience in Dubai and Algeria, specializing in customer service, client assistance, and problem resolution. I excel at managing inquiries, resolving complaints, and delivering high-quality service in fast-paced environments. I am fluent in Arabic, English, and French, with strong communication and troubleshooting abilities. I am seeking a Call Centre Operator role in Qatar to leverage my language skills and service expertise to enhance client satisfaction and service quality.

Dhia Eddine Loghbi

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I am a customer-oriented call centre operator with experience in Dubai and Algeria, specializing in customer service, client assistance, and problem resolution. I excel at managing inquiries, resolving complaints, and delivering high-quality service in fast-paced environments. I am fluent in Arabic, English, and French, with strong communication and troubleshooting abilities. I am seeking a Call Centre Operator role in Qatar to leverage my language skills and service expertise to enhance client satisfaction and service quality.…I am a customer-oriented call centre operator with experience in Dubai and Algeria, specializing in customer service, client assistance, and problem resolution. I excel at managing inquiries, resolving complaints, and delivering high-quality service in fast-paced environments. I am fluent in Arabic, English, and French, with strong communication and troubleshooting abilities. I am seeking a Call Centre Operator role in Qatar to leverage my language skills and service expertise to enhance client satisfaction and service quality.

Available to hire

I am a customer-oriented call centre operator with experience in Dubai and Algeria, specializing in customer service, client assistance, and problem resolution.

I excel at managing inquiries, resolving complaints, and delivering high-quality service in fast-paced environments. I am fluent in Arabic, English, and French, with strong communication and troubleshooting abilities. I am seeking a Call Centre Operator role in Qatar to leverage my language skills and service expertise to enhance client satisfaction and service quality.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Telesales Agent & Call Centre at Ooredoo Setif

October 1, 2024 - December 1, 2025

Handled more than 114 customer calls per day, achieving sales targets in the first month. Resolved a wide range of customer complaints and technical issues. Demonstrated strong persuasion, negotiation, and objection-handling skills. Updated customer records and follow-ups in CRM. Contributed to customer retention and overall team performance.

Contact Center Agent at Talabat Dubai

December 1, 2023 - September 1, 2024

Managed inbound and outbound calls related to subscriptions, billing, and service changes. Resolved complaints while maintaining high satisfaction. Supported customers in a fast-paced, multicultural environment. Documented interactions in CRM.

Call Centre Agent at International Airport Houari Boumediene

October 1, 2022 - November 1, 2023

Handled high-volume inbound and outbound calls; assisted customers with inquiries and concerns. Provided accurate information about services, policies, and promotions. Resolved complaints to ensure satisfaction and retention. Maintained detailed CRM records.

Customer Service at Park Mall Hotel

March 1, 2021 - September 1, 2022

Answered and resolved customer inquiries via phone and email. Managed guest reservations, service requests, and escalations. Assisted in billing and data entry to ensure accuracy. Delivered exceptional customer service and satisfaction.