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I am a versatile professional specializing in community operations, content moderation, and user safety, with a strong background in customer-facing roles across hospitality, events, real estate, and fitness. I excel at building trust through clear communication, analyzing scenarios with precision, and delivering consistent, high-quality results. I am passionate about technology, improving user experiences, and supporting teams with positive energy wherever I work.…I am a versatile professional specializing in community operations, content moderation, and user safety, with a strong background in customer-facing roles across hospitality, events, real estate, and fitness. I excel at building trust through clear communication, analyzing scenarios with precision, and delivering consistent, high-quality results. I am passionate about technology, improving user experiences, and supporting teams with positive energy wherever I work.

Diego Salvatella Martínez

Project Manager, Content Producer, Video Editor, +4

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I am a versatile professional specializing in community operations, content moderation, and user safety, with a strong background in customer-facing roles across hospitality, events, real estate, and fitness. I excel at building trust through clear communication, analyzing scenarios with precision, and delivering consistent, high-quality results. I am passionate about technology, improving user experiences, and supporting teams with positive energy wherever I work.…I am a versatile professional specializing in community operations, content moderation, and user safety, with a strong background in customer-facing roles across hospitality, events, real estate, and fitness. I excel at building trust through clear communication, analyzing scenarios with precision, and delivering consistent, high-quality results. I am passionate about technology, improving user experiences, and supporting teams with positive energy wherever I work.

Available to hire

I am a versatile professional specializing in community operations, content moderation, and user safety, with a strong background in customer-facing roles across hospitality, events, real estate, and fitness.

I excel at building trust through clear communication, analyzing scenarios with precision, and delivering consistent, high-quality results. I am passionate about technology, improving user experiences, and supporting teams with positive energy wherever I work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Community Operations Analyst at Covalen Solutions

July 1, 2025 - Present

Moderation of user-generated content following global safety, integrity, and community guidelines. Review and classification of sensitive content including misinformation, hate speech, harassment, illegal activity, scams, and graphic material. Use of internal tools and dashboards to manage high-volume queues with strict accuracy and productivity KPIs. Consistently meeting performance targets: accuracy, AHT adherence, decision quality, and processing speed. Collaboration with team leads to improve workflows, reduce error rates, and support policy updates.

Bar Manager at Bar La Curandera

August 1, 2023 - January 31, 2025

Managing daily bar operations, including ordering, stock control, and scheduling. Training new team members and maintaining service consistency. Implementing Factory HR software to track team performance and ensure labor compliance. Handling social media updates to enhance customer engagement.

Founder & CEO at Grupo Millennial

January 1, 2022 - January 31, 2023

Managing a portfolio of 30+ residential properties, ensuring high client satisfaction. Launching digital marketing strategies using Meta Business, Immuebles24, and YouTube. Coordinating with real estate advisors and architects to streamline sales. Handling prospecting, client calls, and email outreach to build strong client relationships. Creating custom video content with Estudio 014 and brands like Bliss to boost property sales.

Freelancer Event Production Assistant at Sidetrack

March 1, 2016 - February 28, 2019

Assisting logistics for large-scale events with 500,000+ attendees. Supporting catering services, including setup, distribution, and team coordination. Solving operational issues to maintain event continuity.

Personal Trainer at The Real Urban Fitness

January 1, 2014 - June 30, 2023

Designing and delivering personalized fitness programs. Applying coaching techniques to increase motivation and retention. Leading individual and group training sessions for clients of all levels. Developing specialized functional training for swimmers to improve performance.