Hi there! I'm Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results. I love bringing organization and efficiency to every project I work on, whether it's managing cross-functional teams or coordinating seamless onboarding processes. I'm excited about the opportunity to contribute my skills to help members succeed and thrive.

Dion Kameron Dugas

Hi there! I'm Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results. I love bringing organization and efficiency to every project I work on, whether it's managing cross-functional teams or coordinating seamless onboarding processes. I'm excited about the opportunity to contribute my skills to help members succeed and thrive.

Available to hire

Hi there! I’m Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results.

I love bringing organization and efficiency to every project I work on, whether it’s managing cross-functional teams or coordinating seamless onboarding processes. I’m excited about the opportunity to contribute my skills to help members succeed and thrive.

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Language

English
Fluent

Work Experience

Virtual Assistant at Supreme Frequencies
June 30, 2020 - July 2, 2025
Online Business Manager at Supreme Frequencies
February 1, 2018 - June 6, 2024
Experienced Virtual Assistant and Business Owner with a strong background in managing daily operations, customer service, and project workflows for diverse clients. Successfully drove a 90% client satisfaction rate by implementing targeted retention strategies and providing high-quality account management. Led call center operations and customer service initiatives, utilizing Zendesk to ensure effective communication and timely issue resolution. Skilled in social media management and end-to-end project coordination, consistently enhancing client engagement and achieving project goals. Managed HR and administrative functions, including employee records, payroll assistance, and compliance tracking. Provided employee support by addressing inquiries, managing benefits, and ensuring timely resolution of concerns. Developed and implemented onboarding processes, facilitating seamless transitions for new hires. Assisted in policy enforcement and compliance, ensuring alignment with company guid

Education

Bachelor of Science at Purdue Global
January 1, 2018 - December 31, 2018
High School Diploma at Lafayette High School
January 1, 2009 - December 31, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Software & Internet, Healthcare, Media & Entertainment
    paper E-Book | Credit Chaos to Clarity
    Client reached out to me to create an ebook for her financial education course. graphicdesigner illustrator
    paper Basecamp Presentation | Website to Follow
    Basecamp is the platform I use to manage projects and collaborate with clients. Over time, I noticed that many clients needed extra guidance during the onboarding process, which often led to repeated calls to explain the same tools and features. To make things smoother and more efficient for both sides, I created this onboarding presentation as a visual walkthrough. This deck helps clients understand how to navigate Basecamp, what to expect during our collaboration, and how we’ll stay organized throughout the project. It covers everything from messaging and file sharing to deadlines and task assignments. It’s now part of my standard onboarding process and has helped reduce confusion, improve communication, and save time for everyone involved. Whether you’re new to Basecamp or just need a quick refresher, this presentation provides a clear and simple guide to get you started.
    paper E-Book Creation
    What Is Canva? An ebook to help beginners navigate the platform.
    paper E-Book Creation | Disco Ball Diaries
    This is an e-book I created to help freelancers who want to become proficient on the Upwork platform.
    paper In Home Day Care Branding
    Peek A Boo In Home Daycare reached out to have their business branded by DiKameronD. The owner requested a sign for the yard, flyers, business cards, a logo on a transparent background, and an embroidery logo sheet. graphicdesigner
    paper Presentation for Nancy G.
    This project was for Nancy G., who needed a pitch deck for her program she is launching. pitchdeck graphicdesigner