Hi there! I'm Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results. I love bringing organization and efficiency to every project I work on, whether it's managing cross-functional teams or coordinating seamless onboarding processes. I'm excited about the opportunity to contribute my skills to help members succeed and thrive.…

Dion Kameron Dugas

Hi there! I'm Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results. I love bringing organization and efficiency to every project I work on, whether it's managing cross-functional teams or coordinating seamless onboarding processes. I'm excited about the opportunity to contribute my skills to help members succeed and thrive.…

Available to hire

Hi there! I’m Dion Kameron Dugas, an experienced Virtual Assistant and Online Business Manager with over six years of expertise in customer service, retention management, and project coordination. I have a passion for optimizing workflows, managing client relationships, and leading teams to achieve outstanding results.

I love bringing organization and efficiency to every project I work on, whether it’s managing cross-functional teams or coordinating seamless onboarding processes. I’m excited about the opportunity to contribute my skills to help members succeed and thrive.

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Language

English
Fluent

Work Experience

Virtual Assistant at Supreme Frequencies
June 30, 2020 - July 2, 2025
Online Business Manager at Supreme Frequencies
February 1, 2018 - June 6, 2024
Experienced Virtual Assistant and Business Owner with a strong background in managing daily operations, customer service, and project workflows for diverse clients. Successfully drove a 90% client satisfaction rate by implementing targeted retention strategies and providing high-quality account management. Led call center operations and customer service initiatives, utilizing Zendesk to ensure effective communication and timely issue resolution. Skilled in social media management and end-to-end project coordination, consistently enhancing client engagement and achieving project goals. Managed HR and administrative functions, including employee records, payroll assistance, and compliance tracking. Provided employee support by addressing inquiries, managing benefits, and ensuring timely resolution of concerns. Developed and implemented onboarding processes, facilitating seamless transitions for new hires. Assisted in policy enforcement and compliance, ensuring alignment with company guid

Education

Bachelor of Science at Purdue Global
January 1, 2018 - December 31, 2018
High School Diploma at Lafayette High School
January 1, 2009 - December 31, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Software & Internet, Healthcare, Media & Entertainment
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