Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Joshua Diaz, a results-driven retail operations professional with a passion for optimizing inventory, improving cross-functional collaboration, and delivering exceptional customer and fan experiences. Over a decade, I have led multi-unit retail operations, managed budgets, and built high-performing teams, driving revenue and operational excellence across sports venues, e-commerce, and quick-service environments. I hold a Master of Science in Sport Management from the University of Florida and a Bachelor of Arts in Communication from Governors State University, with SHRM-CP certification in progress. I thrive in fast-paced settings that demand strategic planning, data-driven decision making, and brand consistency, and I enjoy developing people and processes that sustain long-term success.…I'm Joshua Diaz, a results-driven retail operations professional with a passion for optimizing inventory, improving cross-functional collaboration, and delivering exceptional customer and fan experiences. Over a decade, I have led multi-unit retail operations, managed budgets, and built high-performing teams, driving revenue and operational excellence across sports venues, e-commerce, and quick-service environments. I hold a Master of Science in Sport Management from the University of Florida and a Bachelor of Arts in Communication from Governors State University, with SHRM-CP certification in progress. I thrive in fast-paced settings that demand strategic planning, data-driven decision making, and brand consistency, and I enjoy developing people and processes that sustain long-term success.

Joshua Diaz

Project Manager, Brand Strategist, Marketing Strategist, +2





I'm Joshua Diaz, a results-driven retail operations professional with a passion for optimizing inventory, improving cross-functional collaboration, and delivering exceptional customer and fan experiences. Over a decade, I have led multi-unit retail operations, managed budgets, and built high-performing teams, driving revenue and operational excellence across sports venues, e-commerce, and quick-service environments. I hold a Master of Science in Sport Management from the University of Florida and a Bachelor of Arts in Communication from Governors State University, with SHRM-CP certification in progress. I thrive in fast-paced settings that demand strategic planning, data-driven decision making, and brand consistency, and I enjoy developing people and processes that sustain long-term success.…I'm Joshua Diaz, a results-driven retail operations professional with a passion for optimizing inventory, improving cross-functional collaboration, and delivering exceptional customer and fan experiences. Over a decade, I have led multi-unit retail operations, managed budgets, and built high-performing teams, driving revenue and operational excellence across sports venues, e-commerce, and quick-service environments. I hold a Master of Science in Sport Management from the University of Florida and a Bachelor of Arts in Communication from Governors State University, with SHRM-CP certification in progress. I thrive in fast-paced settings that demand strategic planning, data-driven decision making, and brand consistency, and I enjoy developing people and processes that sustain long-term success.

Available to hire

I’m Joshua Diaz, a results-driven retail operations professional with a passion for optimizing inventory, improving cross-functional collaboration, and delivering exceptional customer and fan experiences. Over a decade, I have led multi-unit retail operations, managed budgets, and built high-performing teams, driving revenue and operational excellence across sports venues, e-commerce, and quick-service environments.

I hold a Master of Science in Sport Management from the University of Florida and a Bachelor of Arts in Communication from Governors State University, with SHRM-CP certification in progress. I thrive in fast-paced settings that demand strategic planning, data-driven decision making, and brand consistency, and I enjoy developing people and processes that sustain long-term success.

Skills

Branding

Microsoft Office

Experience Level

Branding

Expert

Microsoft Office

Expert

Work Experience

Book Inventory Clerk at Cicero District 99

May 1, 2022 - Present

Manage endtoend shipping, receiving, and digital/physical inventory processes with 99% accuracy. Maintain integrity of $800,000+ in district inventory, ensuring compliance with organizational standards. Build strong crossfunctional relationships with administrators, teachers, directors, and district leaders to support operational needs. Utilize multiple inventory management systems to track merchandise flow, reconcile discrepancies, and improve efficiency.

Retail General Manager (Chicago Fire FC) at Fanatics, Inc.

July 1, 2017 - August 1, 2021

Directed multiunit retail operations across six inarena locations, two brickandmortar stores, and a mobile ecommerce platform. Managed a $500,000 merchandise budget, ensuring inventory accuracy, product availability, and financial accountability. Collaborated with Regional Directors, Buyers, and team executives to drive revenue, optimize assortments, and elevate fan experience. Oversaw eventday operations, financial settlements, merchandising standards, and customer service execution. Led recruitment, hiring, and development for staff, supervisors, and management teams. Ensured brand consistency, visual merchandising excellence, and operational readiness across all locations.

General Manager at Pizza Hut

March 1, 2011 - July 1, 2017

Supervised daily operations, scheduling, labor management, and performance expectations for 10+ employees. Recruited, trained, and developed staff, drivers, and shift leaders across two locations. Strengthened team culture through coaching, accountability, and relationshipdriven leadership. Ensured compliance with safety, quality, and operational standards in a highvolume environment.