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I am a Creative and data-driven Learning Specialist with extensive experience in designing, developing, and deploying engaging training solutions. I excel at instructional design, stakeholder collaboration, and implementing digital learning strategies that boost performance across customer service environments. I am passionate about creating impactful content that improves knowledge retention and drives business outcomes.…I am a Creative and data-driven Learning Specialist with extensive experience in designing, developing, and deploying engaging training solutions. I excel at instructional design, stakeholder collaboration, and implementing digital learning strategies that boost performance across customer service environments. I am passionate about creating impactful content that improves knowledge retention and drives business outcomes.

Dimitri Merakli

Instructional Designer, Content Creator, Graphic Designer, +6

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I am a Creative and data-driven Learning Specialist with extensive experience in designing, developing, and deploying engaging training solutions. I excel at instructional design, stakeholder collaboration, and implementing digital learning strategies that boost performance across customer service environments. I am passionate about creating impactful content that improves knowledge retention and drives business outcomes.…I am a Creative and data-driven Learning Specialist with extensive experience in designing, developing, and deploying engaging training solutions. I excel at instructional design, stakeholder collaboration, and implementing digital learning strategies that boost performance across customer service environments. I am passionate about creating impactful content that improves knowledge retention and drives business outcomes.

Available to hire

I am a Creative and data-driven Learning Specialist with extensive experience in designing, developing, and deploying engaging training solutions.
I excel at instructional design, stakeholder collaboration, and implementing digital learning strategies that boost performance across customer service environments. I am passionate about creating impactful content that improves knowledge retention and drives business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Partner at Utility Warehouse

November 1, 2024 - Present

Developed a personal pipeline of customers through networking, referrals, and community outreach. Delivered tailored product recommendations to help households save on essential services. Used UW’s digital tools to manage leads, track performance, and facilitate smooth customer onboarding.

Learning Content Specialist at Utility Warehouse

May 1, 2022 - November 1, 2024

Design and deliver scalable training across departments, aligning with business goals through strong stakeholder collaboration and needs analysis. Key Achievements: Developed a targeted refresher learning strategy boosting advisor knowledge/confidence by 40% across 2000+ employees; led content strategy for a major LMS launch, creating over 2000 learning items in 6 weeks and upskilling 13 support team members; digitised onboarding to enhance consistency and trackability; designed e-learning simulations for systems without test environments; created impactful infographics and curated internal/external content to reduce development time.

Learning & Development Trainer at Utility Warehouse

July 1, 2018 - May 1, 2022

Facilitated employee learning through engaging training content and seamless onboarding delivery. Key Achievements: Redesigned Customer Service induction for remote learning during COVID-19, maintaining training quality; created ‘how-to’ video series and smart meter training, rolled out to 2000+ staff; handled LMS admin, including course creation, enrolment, and reporting; acted as primary onboarding contact, ensuring excellent employee experience.

Quality and Insights at Utility Warehouse

January 1, 2016 - July 1, 2018

Analysed service performance to drive quality improvements and inform training development. Delivered actionable reports to stakeholders, identifying training needs. Collaborated cross-functionally to enhance operational processes.

Customer Service Team Leader at Utility Warehouse

January 1, 2015 - January 1, 2016

Managed a team of advisors, driving performance, coaching, and service excellence. Improved team KPIs and customer satisfaction through targeted coaching. Maintained compliance and process updates across the team.

Academy Agent at Utility Warehouse

July 1, 2014 - January 1, 2015

Mentored and coached new hires, enhancing onboarding success and retention. Cut new hire ramp-up time by 20%. Maintained a supportive learning culture, boosting morale and engagement.