Available to hire
Hi, I’m Dimitris Sideridis, a Quality and Test Lead with 10+ years of experience in software QA, test automation, and QA enablement. I build testing frameworks from the ground up, lead CI/CD test infrastructure migrations, and coach teams to own quality within Agile and SAFe environments. I’m known for turning ambiguous, high-risk issues into structured, documented solutions and for taking ownership when no clear owner exists, whether that means building pipelines, designing knowledge systems, or presenting risk analyses to Steering Boards.
Today I serve as QA Coach and Test Lead for the ESM tribe at Swisscom Schweiz AG, where I establish quality standards, drive automation strategies, and support a critical ITSM platform migration to AWS. I connect people, processes, and technologies to deliver measurable quality improvements and executive visibility through dashboards and structured storytelling.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Greek, Modern
Fluent
English
Advanced
German
Advanced
Work Experience
DevOps - Software Test Automation Engineer and Lead of Test Enabling Team at Swisscom Schweiz AG
October 1, 2017 - August 31, 2024Project: ONeITSM. Created and maintained automated tests for software applications using Ranorex (C#) to automate GUI testing. Performed functional tests with ReadyAPI; created mock services with ReadyAPI Virtual using Groovy scripting to simulate end-to-end connectivity when specific components were missing. Conducted essential performance and load testing with ReadyAPI Performance. All automated tests were integrated with Jenkins for CI/CD and notifications/updates were shared via Microsoft Teams.
Test Automation Engineer – Web Services at INTRASOFT International
August 1, 2017 - October 31, 2017Project: Taxation and Customs Union DG - CUSTDEV3 (EU). Performed test automation for web services in a large EU project. August 2017 to October 2017, Thessaloniki, Greece.
Software Test Engineer at ADCON Telemetry - OTT Hydromet GmbH
April 1, 2014 - August 31, 2017Responsible for test activities, including development, implementation, and documentation. Introduced new testing procedures and maintained Test Plans and Test Cases using Testlink. Managed test automation with Ranorex, CI with Jenkins, and performance-load testing with Neoload.
Logistics Test/ QA Role at IKEA Group Logistics
November 1, 2013 - April 30, 2014Handled testing activities for logistics projects, contributed to test planning and execution, and supported QA processes during the Vienna-based assignment.
IT Hardware - Software Sales & Support at Ypostirixis IT Hardware - Software
October 1, 2000 - March 31, 2013Business owner overseeing marketing strategy, retail operations, financial agreements, hardware/software support, and public relations. Managed end-to-end responsibilities including service delivery and customer relations.
IT Sales & Support at Delta Systems SA
October 1, 1999 - May 31, 2000Responsible for managing the retail department, processing orders, warehouse management, customer support, and supplier selection. Involved in product updates and hardware/software support.
QA Coach & Test Lead — ESM Tribe at Swisscom Schweiz AG
August 1, 2024 - PresentResponsible for quality strategy, testing standards, and team enablement within the ESM tribe. Leading QA for the BMC Remedy → BMC Helix migration to AWS. Define QA frameworks, documentation standards, and testing processes. Facilitate the ESM Test Enabling Community and prepare quality stories for SAFe Planning Intervals. Coach engineers on testing best practices, tooling, and quality ownership. Build and maintain performance dashboards and executive reporting for the ITSM migration Steering Board. Design the SmartONeITSM Knowledge Ecosystem, integrating Confluence, Degreed, and AI chatbot support.
DevOps — Software Test Automation Engineer & Lead of Test Enabling Team at Swisscom Schweiz AG
October 1, 2017 - August 31, 2024Led test automation for the ONeITSM platform (BMC Remedy / Helix), covering GUI, functional, and performance testing within a DevOps and CI/CD environment. Built automated GUI tests using Ranorex (C#) across multiple environments. Performed functional and performance testing of SOAP and REST web services with ReadyAPI, including mock service creation with Groovy. Integrated automated tests with Jenkins CI/CD and migrating pipelines to GitLab CI/CD (17-story Epic). Managed multi-environment test infrastructure (on-premises and iAWS/AWS) using PowerShell and MSBuild on Windows VMs. Tracked/testing activities in Jira/Confluence; reported via Microsoft Teams and Power BI.
Software Test Engineer — Web Services at INTRASOFT International
August 1, 2017 - October 31, 2017Web service test automation for Taxation and Customs Union DG project (European Commission).
Software Test Engineer at ADCON Telemetry / OTT Hydromet GmbH
April 1, 2014 - August 31, 2017Sole software tester responsible for the full test lifecycle across embedded and desktop software products. Introduced test processes, maintained test plans and cases using TestLink. Implemented GUI test automation with Ranorex and CI integration with Jenkins. Participated in R&D summits and cross-functional international teams.
Logistics at IKEA Group
November 1, 2013 - April 30, 2014Logistics role supporting IT and operations.
Business Owner — IT Hardware & Software Sales & Support at Ypostirixis
October 1, 2000 - March 31, 2013Founded and operated an IT retail and support company for 12+ years. Managed marketing, operations, finance, vendor relations, and technical support.
Education
Electrical Engineering at Technological Institute of Kavala
January 1, 1997 - December 31, 2003Junior Developer, Computer Programming at Pasteur Thessaloniki
January 1, 1994 - December 31, 1996Diploma at 1st Technical School of Kalamaria Electronics
January 1, 1993 - December 31, 1995Web Seminar Diploma at National Technical University of Athens
January 11, 2030 - April 29, 2026Electrical Engineering at Technological Institute of Kavala
January 1, 1997 - December 31, 2003Junior Developer — Computer Programming at Pasteur Thessaloniki
January 1, 1994 - December 31, 1996Electronics Diploma at 1st Technical School of Kalamaria
January 1, 1993 - December 31, 1995Qualifications
Certified SAFe Product Owner / Product Manager 6.0
January 11, 2030 - April 29, 2026Professional Scrum Master II – Scrum Org.
January 11, 2030 - April 29, 2026ISTQB Certified Tester - Foundation Level
January 11, 2030 - April 29, 2026SAFe 4 Certified Practitioner – SCALED AGILE
January 11, 2030 - April 29, 2026Ranorex Certified Professional – Ranorex GmbH
January 11, 2030 - April 29, 2026Certified Tester Foundation Level – ISTQB Foundation
January 11, 2030 - April 29, 2026Certified Scrum Master – Scrum Alliance
January 11, 2030 - April 29, 2026Soap UI NG PRO Certified – SmartBear Software SA
January 11, 2030 - April 29, 2026ÖSD Zertifikat – Level B1 – Deutsch
January 11, 2030 - April 29, 2026Certified SAFe® Product Owner / Product Manager 6.0
January 11, 2030 - May 20, 2026Professional Scrum Master II (PSM II)
January 11, 2030 - May 20, 2026ISTQB Certified Tester — Foundation Level
January 11, 2030 - May 20, 2026Ranorex Certified Professional
January 11, 2030 - May 20, 2026Certified Scrum Master (CSM)
January 11, 2030 - May 20, 2026SoapUI NG Pro Certified
January 11, 2030 - May 20, 2026SAFe 4 Certified Practitioner
January 11, 2030 - May 20, 2026ÖSD Zertifikat — German Language B1
January 11, 2030 - May 20, 2026Industry Experience
Telecommunications, Software & Internet, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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