Available to hire
As a virtual assistant with over nine years of experience in customer support and client service, I excel in managing tasks in high-pressure environments. My expertise includes effective communication, time management, and a strong multitasking ability, aiming to provide assistance and build customer loyalty.
Experience Level
Language
English
Fluent
Work Experience
SEO EXPERT MANAGER at Northstar Ambassador
December 10, 2025 - PresentFull SEO MANAGEMENT AND FULL BACKEND
Branch Customer Service Representative at AT&T Inc., Seattle
August 1, 2014 - September 1, 2019Managed high-volume inbound calls, addressing customer inquiries regarding billing, service issues, and product information with a focus on timely resolution. Utilized strong communication skills to build rapport with customers, ensuring a positive experience and fostering loyalty.
Customer Service Representative at Gold Coast Hotel, Seattle
August 1, 2019 - August 1, 2014Delivered exceptional guest communication by providing accurate information and resolving customer inquiries. Demonstrated strong communication skills by identifying and addressing customer concerns, while ensuring smooth operations for walk-in customers.
Customer Sales Representative at Macy's, Bellevue
October 1, 2010 - May 1, 2012Greeted customers warmly, providing clear communication about products and promotions. Managed sales transactions and returns efficiently, ensuring a smooth customer experience.
Education
Bachelor of Communications at University of Seattle, Seattle
August 1, 2007 - May 1, 2011High School Diploma at Hartwick High School, Hartwick
September 1, 2003 - May 1, 2007Qualifications
Command Day Secondary School
January 11, 2030 - April 1, 2018Industry Experience
Wholesale & Distribution, Professional Services, Healthcare, Consumer Goods
Experience Level
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