PAUL EJEDAFETA OGHENEBRUME NATHANIEL
Available to hire
I’m a friendly, empathetic, and solution-oriented Customer Care & Support professional based in Lagos, Nigeria, with hands-on experience providing remote multi-channel customer support through email, chat, and ticketing. I focus on clear communication, active listening, and first-contact resolution—while remaining calm when handling complex complaints and escalations.
Skills
Experience Level
Language
English
Fluent
Work Experience
Customer Care & Support Specialist at Gbyte Place Management Services
July 1, 2024 - August 1, 2026Respond to customer inquiries via email, chat, and secondary support channels in a timely, professional, and empathetic manner. Provide clear and accurate information about company products, services, and policies to achieve first-contact resolution. Manage, log, and resolve customer complaints efficiently while maintaining high CSAT and meeting SLA compliance benchmarks. Identify recurring customer issues, document feedback trends, and collaborate with cross-functional teams to suggest operational improvements. Escalate complex platform and service issues to internal teams while keeping users informed. Maintain meticulous records of customer interactions, support tickets, and case management data in enterprise CRM platforms.
Education
Bachelors in Science at university of Benin
September 20, 2023 - September 20, 2023Qualifications
Industry Experience
Media & Entertainment, Computers & Electronics, Software & Internet, Healthcare, Professional Services, Telecommunications, Retail
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