Executive Virtual Assistant at Private Company

Managed executive calendars, emails, and daily administrative tasks; Supported sales operations through CRM updates and lead tracking; Prepared reports, presentations, and operational documentation; Coordinated with clients, vendors, and internal teams; Streamlined administrative processes to improve efficiency

Back Office Support at Agoda Back Office, Philippines

Resolved customer inquiries efficiently via email and system-based support; Maintained high customer satisfaction and quality scores; Partnered with global teams to address booking, payment, and service issues; Ensure compliance with service standards and response time metrics

Ticket Office Clerk at Philippine Airlines

Processed ticket bookings, refunds, and customer requests; Assisted customers with travel concerns and policy explanations; Maintained accurate customer records and transactions; Delivered quality service in a high-pressure, customer-facing environment

Program Coordinator (COVID-19 Data Initiative) at Department of the Interior and Local Government (DILG) & Philippine Statistics Authority (PSA)

Led dual government teams in COVID-19 response and national data initiatives, ensuring accurate, confidential reporting; Supervised and trained staff in data collection, verification, and public communication protocols; Coordinated with regional offices and health agencies to streamline workflow and maintain operational continuity

Executive Assistant / Admin & Sales Support at Private Company (UAE-based)

Managed executive calendars, emails, and daily administrative tasks. Supported sales operations through CRM updates and lead tracking. Prepared reports, presentations, and operational documentation. Coordinated with clients, vendors, and internal teams. Streamlined administrative processes to improve efficiency.

Back Office Specialist at A Goda Back Office, Philippines

Resolved customer inquiries efficiently via email and system-based support. Maintained high customer satisfaction and quality scores. Partnered with global teams to address booking, payment, and service issues. Ensured compliance with service standards and response time metrics.