Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Language
Albanian
Fluent
Italian
Advanced
English
Fluent
Work Experience
Customer Care Representative (Sky Italia) at Selecta Digital Albania
July 1, 2022 - September 1, 2024In this remote-based role for Vodafone Italy, managed diverse technical inquiries across mobile and fixed internet departments. Specialized in navigating 'Next Technology' systems to provide digital solutions while strictly adhering to GDPR protocols to ensure the protection of sensitive client information.
Logistics & Shipping Support at Comdata Group
September 1, 2024 - December 1, 2024Provided high-level support for FedEx Italy, managing complex logistics and shipping inquiries via phone and email. Responsible for tracking shipments, resolving delivery issues, and ensuring professional communication with Italian clients.
Marketing Consultant – Google Ads Campaigns at Local Web
February 1, 2025 - January 31, 2026As a Marketing Consultant specializing in Google Ads for the Italian market, applied a detail-oriented approach to campaign management, focusing on optimizing search engine marketing efforts and providing data-driven insights to help clients enhance their online visibility.
Logger/Log Operator at Top Channel
December 1, 2025 - PresentIn this part-time role within the production gallery for Albania’s largest media productions, responsible for live monitoring and the detailed documentation of key events. This role requires maximum focus to maintain accurate logs of significant moments, facilitating subsequent editing and broadcasting processes.
Social Media Manager at DEKA GROUP
February 1, 2026 - PresentCurrently leading the digital presence for DEKA GROUP, crafting high-quality visual assets, managing community engagement, and ensuring all digital outputs meet professional aesthetics standards.
Customer Care Representative (Sky Italia) at Select Albanian
July 1, 2022 - September 30, 2024In this remote-based role for Vodafone Italy, managed diverse technical inquiries across mobile and fixed internet departments. Specialized in navigating Next Technology systems to provide digital solutions while strictly adhering to GDPR protocols.
Marketing Consultant for Google Ads Campaign at Local Web
February 1, 2025 - January 1, 2026Specialized in Google Ads for the Italian market; applied a detail-oriented approach to campaign management and data-driven insights to optimize online visibility and performance.
Video Editor / Live Monitoring at LoggerTop Channel (Big Brother VIP 5)
December 1, 2025 - PresentLive monitoring and detailed documentation of key events within a large-scale media production environment, focusing on precise logging and post-production readiness.
Social Media Manager at DEKA GROUP SHPK
February 1, 2026 - PresentLeads digital presence for DEKA GROUP, crafting high-quality visual assets and managing community engagement to ensure professional aesthetic standards and measurable brand outcomes.
Education
Master in Communication and Journalism at Faculty of history and filology of Social Sciences, Tirane
January 1, 2023 - January 1, 2025Qualifications
CELI Italian Language Certification – B2
January 11, 2030 - March 30, 2026English Language Certification – C1
January 11, 2030 - March 30, 2026Industry Experience
Media & Entertainment, Software & Internet, Telecommunications, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
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