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I’m a UX design leader with 12+ years in end-to-end product design and 5+ years leading cross-functional teams. I have a proven track record of reducing design debt, boosting team efficiency, and enhancing product adoption through user-centered design and agile collaboration. In recent roles at JPMorgan Chase and SmartBran, I’ve led UX strategy across multiple product streams, mentored colleagues, and delivered scalable design systems. I enjoy turning strategic ideas into measurable outcomes and am passionate about onboarding stakeholders and growing internal talent.…I’m a UX design leader with 12+ years in end-to-end product design and 5+ years leading cross-functional teams. I have a proven track record of reducing design debt, boosting team efficiency, and enhancing product adoption through user-centered design and agile collaboration. In recent roles at JPMorgan Chase and SmartBran, I’ve led UX strategy across multiple product streams, mentored colleagues, and delivered scalable design systems. I enjoy turning strategic ideas into measurable outcomes and am passionate about onboarding stakeholders and growing internal talent.

Chris Branham

UX Designer, Product Designer, Brand Designer, +4

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I’m a UX design leader with 12+ years in end-to-end product design and 5+ years leading cross-functional teams. I have a proven track record of reducing design debt, boosting team efficiency, and enhancing product adoption through user-centered design and agile collaboration. In recent roles at JPMorgan Chase and SmartBran, I’ve led UX strategy across multiple product streams, mentored colleagues, and delivered scalable design systems. I enjoy turning strategic ideas into measurable outcomes and am passionate about onboarding stakeholders and growing internal talent.…I’m a UX design leader with 12+ years in end-to-end product design and 5+ years leading cross-functional teams. I have a proven track record of reducing design debt, boosting team efficiency, and enhancing product adoption through user-centered design and agile collaboration. In recent roles at JPMorgan Chase and SmartBran, I’ve led UX strategy across multiple product streams, mentored colleagues, and delivered scalable design systems. I enjoy turning strategic ideas into measurable outcomes and am passionate about onboarding stakeholders and growing internal talent.

Available to hire

I’m a UX design leader with 12+ years in end-to-end product design and 5+ years leading cross-functional teams. I have a proven track record of reducing design debt, boosting team efficiency, and enhancing product adoption through user-centered design and agile collaboration.

In recent roles at JPMorgan Chase and SmartBran, I’ve led UX strategy across multiple product streams, mentored colleagues, and delivered scalable design systems. I enjoy turning strategic ideas into measurable outcomes and am passionate about onboarding stakeholders and growing internal talent.

Skills

Experience Level

Expert

Expert

Expert

Expert

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Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Interim Manager / UX Design Lead at JPMorgan Chase

May 1, 2025 - May 1, 2025

Led UX efforts across 3 product verticals, improving NPS by 20% and reducing design handoff time by 25% through agile alignment and planning systems. Delegate and prioritize UX work to align with roadmaps, to increase dev efficiency. Created UX educational decks to support stakeholders, managers and new teammates for onboarding. Provided mentorship opportunities to JPMC colleagues for internal hiring.

Lead UX Designer, Researcher & Brand Designer at HMB Net

June 1, 2019 - June 1, 2019

Lead UX designer, researcher and brand designer for Learning Circle Software. Created user segments, journey maps and data analysis. Produced workflows, wireframes, A-B testing, and prototyping. Additional responsibilities included branding and style guide, logo design, marketing materials, and website management.

Founder / Designer at Desktop Creatives

September 1, 2016 - November 6, 2025

Founder of Desktop Creatives. Supporting diverse clientele remotely to establish quality products through evaluations, creative strategy planning and end-to-end processes.

Production Manager at Hope City House of Prayer

July 1, 2023 - July 1, 2023

Managed 2 staff and 20+ volunteers with less than 3% churn during my tenure. Added instructional manuals, monthly training sessions for onboarding and training to increase ramp-up time and working knowledge. Established OKRs for production and administration team. Increased social media growth and engagement by 15%. Added QC checks for audio and video, improving our quality by 5% weekly. Scheduled maintenance and inventory checks lowered equipment replacement by 40%. Provided courses on conflict resolution and character development, lowering disagreements and disputes to less that 3%.

Graphic Designer / UX Designer at KEMBA Financial Credit Union

October 1, 2018 - October 1, 2018

Responsible for designing all marketing materials, branding, interior layouts as well as website and mobile app updates. Revamped brand standards, branch interiors and work attire. Supported event staff and specialty products as brand ambassador. Led research and design effort for recreating ATM interface, website and mobile application. Created workflows, wireframes and prototypes for A-B testing.

Interim Manager / UX Design Lead at JPMorgan Chase

September 1, 2019 - May 1, 2025

Led UX strategy and execution across three product towers, improving NPS for UX adoption by 20% and reducing design handoff time by 25% through agile methods, strategic planning, and cross-functional collaboration. Prioritized UX work to align with roadmap deliverables and MVP expectations. Created UX decks to support stakeholders and internal onboarding as well as mentoring colleagues to support internal hiring and UX career development.

Product Owner / Lead Researcher / Information Architect / UX Designer / Brand Designer at SmartBran

July 1, 2024 - Present

Spearheaded a passion-driven initiative to design and build an efficient CRM platform for home healthcare providers, serving as Product Owner, Lead Researcher, Information Architect/UX Designer, and Brand Designer. Streamlined data intake workflows and prioritized high-value features—including data security in transit, HIPAA compliance, cloud integration, customizable modules, and interactive dashboards. Delivered 95% of required features within 14 months, achieving an 80% adoption rate by admins and supporting staff. SmartBran evolved from an internal platform into a scalable, web-based B2B subscription service.

Lead UX Designer, Researcher & Brand Designer at HMB NET

October 1, 2018 - June 1, 2019

Led UX design, research, and branding for Learning Circle Software. Created user segments, journey maps and data analysis. Produced workflows, wireframes, A-B testing, and prototyping. Responsibilities also included branding and style guide development, logo design, marketing materials, and website management.

Designer / Design Consultant at Desktop Creatives

September 1, 2016 - Present

Founder of Desktop Creatives. Supporting diverse clientele remotely to establish quality products through evaluations, creative strategy planning and end-to-end processes.

Graphic Designer / UX Designer at KEMBA Financial Credit Union

May 1, 2013 - October 1, 2018

Responsible for designing all marketing materials, branding, interior layouts as well as website and mobile app updates. Revamped brand standards, branch interiors and work attire. Led research and design for recreating ATM interface, website and mobile app. Created workflows, wireframes and prototypes for A-B testing.

Project Owner / Information Architect / Research Lead at SmartBran

July 1, 2024 - Present

Designer Consultant at Desktop Creatives

September 1, 2016 - Present

Founder of Desktop Creatives. Supporting diverse clientele remotely to establish quality products through evaluations, creative strategy planning and end-to-end processes.