Available to hire
To work as a Product Designer who brings a strong foundation in customer experience, UX/UI, and product management. I design thoughtful, user-centered digital experiences by combining strategy, empathy, and craft.
I’m seeking a collaborative environment where design, product, and engineering work closely to build scalable products that feel intuitive, human, and purposeful.
Experience Level
Expert
Intermediate
Work Experience
Data Product Manager at Money Match Sdn Bhd
May 1, 2018 - June 30, 2024Continued hands-on UX contribution alongside PM responsibilities, designing flows for pricing, quoting, and automation features to improve operational efficiency and customer experience.
CX / UX Design Lead at Money Match Sdn Bhd
July 1, 2022 - June 30, 2023Led end-to-end UX/UI redesign of Money Match’s mobile (iOS/Android) and web platforms, resulting in a 10% increase in customer satisfaction. Led conversational UX and chatbot flow design for AI-powered customer support automation, improving self-service success.
Product Manager II at Ant International
July 1, 2024 - August 1, 2025Collaborated closely with design and engineering teams on complex financial products involving settlements, refunds, and reconciliation. Managed REST/JSON APIs, SFTP, H2H, and secure protocols, enabling real-time payouts, balance inquiries, and bank-statements processing.
Education
Bachelor of Business Management at HELP University
January 11, 2030 - January 1, 2018Qualifications
Certified Usability Analyst
January 1, 2020 - January 19, 2026AI For Everyone (DeepLearning.AI)
January 1, 2025 - January 19, 2026Google UX Design Certification
January 1, 2025 - January 19, 2026RYT 200 Yoga Teacher Training
January 11, 2030 - January 19, 2026Industry Experience
Financial Services, Software & Internet, Professional Services
Experience Level
Expert
Intermediate
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