Available to hire
Hello, I’m Duygu Taskin, a dynamic and dedicated customer service professional with a proven track record in hospitality and guest relations. I thrive on creating exceptional experiences, anticipating guest needs, and turning challenging situations into positive outcomes.
Fluent in English, Turkish, Spanish, and Hebrew, I connect easily with international guests and colleagues. I am highly organized, reliable, and committed to continuous learning, as evidenced by my certificates in FOODSAFE, Serving It Right, and Customer Service Excellence, as well as hands-on experience across front desk, food service, and sales environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Turkish
Fluent
Spanish; Castilian
Advanced
Hebrew (modern)
Advanced
Work Experience
Waitress / Housekeeping / Kitchen Help / Guest Relations at Cettia Hotels Guest Relations, Turkey
June 1, 2022 - September 6, 2025Greeted and seated guests, assisted patrons with menu choices, ensured timely service, and handled cash and credit transactions. Addressed complaints professionally and contributed to a welcoming atmosphere across front-of-house and guest relations.
Front Desk Clerk at Hotel (unspecified), Turkey
September 1, 2008 - September 6, 2025Addressed inquiries, provided guest services including reservations, assisted with room changes, and managed check-in/check-out procedures; performed general office support.
Sales Manager at Yeni Saydam Optik
August 1, 2005 - September 6, 2025Oversaw daily sales operations, built client relationships, trained staff, managed inventory, and coordinated with suppliers to ensure seamless operations and customer satisfaction.
Companion to Seniors (Volunteer) at Jewish Family Services
May 1, 2025 - September 6, 2025Provided companionship and support to seniors in Vancouver as a volunteer.
Waitress / Housekeeping / Kitchen Help / Guest Relations at Cettia Hotels
June 1, 2022 - September 6, 2025Greeted and seated guests, creating a welcoming atmosphere; Assisted patrons with menu choices, ensuring timely service and accurate order delivery; Addressed customer complaints professionally; Handled cash and credit transactions, processing payments accurately.
Hotels Front Desk Clerk
September 30, 2008 - September 6, 2025Promptly addressed and resolved all customer inquiries; Provided quality customer service, including room reservations; Assisted guests with room changes and check-in/check-out procedures; Provided office support, ordered items, photocopying.
Sales Manager at Yeni Saydam Optik
August 31, 2005 - September 6, 2025Oversaw daily sales operations, ensuring exceptional customer satisfaction and meeting sales targets; Built and maintained strong client relationships through personalized service; Trained and supervised staff to uphold company standards in customer interaction and sales techniques; Managed inventory and coordinated with suppliers to ensure seamless operations.
Companion to Seniors (Volunteer) at Jewish Family Services
May 31, 2025 - September 6, 2025Provided companionship to seniors, assisted with daily activities, and supported outreach and engagement.
Waitress / Housekeeping / Kitchen Help / Guest Relations at Cettia Hotels
June 1, 2022 - September 6, 2025Greeted and seated guests, creating a welcoming atmosphere. Assisted patrons with menu choices, ensuring timely service and accurate order delivery. Addressed customer complaints professionally. Handled cash and credit transactions, processing payments accurately.
Front Desk Clerk
September 1, 2008 - September 6, 2025Promptly addressed and resolved customer inquiries. Provided quality guest service, including room reservations. Assisted guests with room changes and performed check-in and check-out procedures. Provided office support, ordered items, and photocopying.
Sales Manager at Yeni Saydam Optik
August 1, 2005 - September 6, 2025Oversaw daily sales operations, ensuring exceptional customer satisfaction and meeting sales targets. Built and maintained strong client relationships through personalized service. Trained and supervised staff to uphold company standards in customer interaction and sales techniques. Managed inventory and coordinated with suppliers to ensure seamless operations.
Education
Diploma in Tourism and Hotel Management at Eastern Mediterranean University, Turkey
January 11, 2030 - September 6, 2025Language Studies at Columbia College, Vancouver, Canada
January 11, 2030 - September 6, 2025High School Diploma in Languages (English) at TED Ankara College, Ankara, Turkey
January 11, 2030 - September 6, 2025Summer School Program at Folkestone, England
January 11, 2030 - September 6, 2025Diploma in Tourism and Hotel Management at Eastern Mediterranean University, Turkey
January 11, 2030 - September 6, 2025Language Studies at Columbia College, Vancouver, Canada
January 11, 2030 - September 6, 2025High School Diploma in Languages (English) at TED Ankara College, Ankara, Turkey
January 11, 2030 - September 6, 2025Summer School Program at Folkestone, England
January 11, 2030 - September 6, 2025Diploma in Tourism and Hotel Management at Eastern Mediterranean University, Turkey
January 11, 2030 - September 6, 2025Language Studies at Columbia College, Vancouver, Canada
January 11, 2030 - September 6, 2025High School Diploma in Languages (English) at TED Ankara College, Ankara, Turkey
January 11, 2030 - September 6, 2025Summer School Program at Folkestone, England
January 11, 2030 - September 6, 2025Qualifications
FOODSAFE
January 1, 2025 - September 6, 2025SERVING IT RIGHT
January 1, 2025 - September 6, 2025CUSTOMER SERVICE EXCELLENCE
January 1, 2025 - September 6, 2025FOODSAFE
January 11, 2030 - September 6, 2025SERVING IT RIGHT
January 11, 2030 - September 6, 2025CUSTOMER SERVICE EXCELLENCE
January 11, 2030 - September 6, 2025FOODSAFE
January 11, 2030 - September 6, 2025SERVING IT RIGHT
January 11, 2030 - September 6, 2025CUSTOMER SERVICE EXCELLENCE
January 11, 2030 - September 6, 2025Multilingual Communication
January 1, 2025 - September 6, 2025Industry Experience
Travel & Hospitality, Retail, Professional Services, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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