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I am an experienced community and content moderator with a strong background in ensuring the safety and quality of online platforms for diverse clients. In my current role as a Community Agent at Liganova Mash and Depop, I manage user interactions, resolve disputes, and provide support across social media and email while maintaining brand voice and fostering positive community engagement. Previously, I worked as a Content Moderator at ModSquad, reviewing user-generated content and applying policies and guidelines to maintain a respectful and welcoming online environment. I hold a BA in 3D Design Crafts from Arts University Plymouth, and I bring creative insight, attention to detail, and problem-solving skills to content moderation and customer support in fast-paced, flexible environments.…I am an experienced community and content moderator with a strong background in ensuring the safety and quality of online platforms for diverse clients. In my current role as a Community Agent at Liganova Mash and Depop, I manage user interactions, resolve disputes, and provide support across social media and email while maintaining brand voice and fostering positive community engagement. Previously, I worked as a Content Moderator at ModSquad, reviewing user-generated content and applying policies and guidelines to maintain a respectful and welcoming online environment. I hold a BA in 3D Design Crafts from Arts University Plymouth, and I bring creative insight, attention to detail, and problem-solving skills to content moderation and customer support in fast-paced, flexible environments.

Emily Collison

Community Manager, Social Media Manager, Content Producer, +2

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I am an experienced community and content moderator with a strong background in ensuring the safety and quality of online platforms for diverse clients. In my current role as a Community Agent at Liganova Mash and Depop, I manage user interactions, resolve disputes, and provide support across social media and email while maintaining brand voice and fostering positive community engagement. Previously, I worked as a Content Moderator at ModSquad, reviewing user-generated content and applying policies and guidelines to maintain a respectful and welcoming online environment. I hold a BA in 3D Design Crafts from Arts University Plymouth, and I bring creative insight, attention to detail, and problem-solving skills to content moderation and customer support in fast-paced, flexible environments.…I am an experienced community and content moderator with a strong background in ensuring the safety and quality of online platforms for diverse clients. In my current role as a Community Agent at Liganova Mash and Depop, I manage user interactions, resolve disputes, and provide support across social media and email while maintaining brand voice and fostering positive community engagement. Previously, I worked as a Content Moderator at ModSquad, reviewing user-generated content and applying policies and guidelines to maintain a respectful and welcoming online environment. I hold a BA in 3D Design Crafts from Arts University Plymouth, and I bring creative insight, attention to detail, and problem-solving skills to content moderation and customer support in fast-paced, flexible environments.

Available to hire

I am an experienced community and content moderator with a strong background in ensuring the safety and quality of online platforms for diverse clients. In my current role as a Community Agent at Liganova Mash and Depop, I manage user interactions, resolve disputes, and provide support across social media and email while maintaining brand voice and fostering positive community engagement. Previously, I worked as a Content Moderator at ModSquad, reviewing user-generated content and applying policies and guidelines to maintain a respectful and welcoming online environment. I hold a BA in 3D Design Crafts from Arts University Plymouth, and I bring creative insight, attention to detail, and problem-solving skills to content moderation and customer support in fast-paced, flexible environments.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Community Support Agent at Depop

June 1, 2024 - December 1, 2025

Tackled a variety of user questions and issues across email and social media, providing high-quality, quick, and efficient resolutions to disputes. Acting as the last point of contact for escalated issues, ensured a deep familiarity with Depop’s products and processes to deliver the best possible outcomes. Using tools like Zendesk and other internal software, efficiently managed user relationships, resolved queries, and mediated transaction disputes, all while thriving in a fast-paced, flexible work environment.

Community Agent at LIGANOVA MaSH!

June 1, 2024 - October 1, 2025

Working as the primary point of contact for the community, maintaining dialogue and fostering positive interactions via responses to the brand's social media. Embracing the brand's tone of voice to fit individual conversations and responding to highly varied tickets and situations as they arrive. Providing community support by addressing inquiries related to products, services, and customer service. Reviewing, and tagging all user comments via a Social Media Management tool.

Content Moderator at ModSquad

March 1, 2021 - March 1, 2024

Moderation includes reviewing and moderating user-generated content, such as text, images, videos, audio, and calls, and applying the appropriate policies and guidelines when needed. Maintained a high level of productivity and quality, and was able to change and adapt to updated guidance from the client.