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Hi, I'm Edward Senior, an exceptional customer care specialist and skilled writer based in Alpharetta, GA. I have a strong passion for building lasting connections through excellent customer service and engaging content creation. With years of experience managing social media strategies and coordinating catering services, I strive to deliver outstanding results for clients and customers alike. I enjoy mentoring and training others while continuously improving my skills in communication, crisis intervention, and mental health counseling. Whether working directly with clients or developing partnerships and campaigns, I bring dedication and enthusiasm to every project I undertake.…Hi, I'm Edward Senior, an exceptional customer care specialist and skilled writer based in Alpharetta, GA. I have a strong passion for building lasting connections through excellent customer service and engaging content creation. With years of experience managing social media strategies and coordinating catering services, I strive to deliver outstanding results for clients and customers alike. I enjoy mentoring and training others while continuously improving my skills in communication, crisis intervention, and mental health counseling. Whether working directly with clients or developing partnerships and campaigns, I bring dedication and enthusiasm to every project I undertake.

Edward Senior

Content Creator, Writer, Social Media Manager, +2

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Hi, I'm Edward Senior, an exceptional customer care specialist and skilled writer based in Alpharetta, GA. I have a strong passion for building lasting connections through excellent customer service and engaging content creation. With years of experience managing social media strategies and coordinating catering services, I strive to deliver outstanding results for clients and customers alike. I enjoy mentoring and training others while continuously improving my skills in communication, crisis intervention, and mental health counseling. Whether working directly with clients or developing partnerships and campaigns, I bring dedication and enthusiasm to every project I undertake.…Hi, I'm Edward Senior, an exceptional customer care specialist and skilled writer based in Alpharetta, GA. I have a strong passion for building lasting connections through excellent customer service and engaging content creation. With years of experience managing social media strategies and coordinating catering services, I strive to deliver outstanding results for clients and customers alike. I enjoy mentoring and training others while continuously improving my skills in communication, crisis intervention, and mental health counseling. Whether working directly with clients or developing partnerships and campaigns, I bring dedication and enthusiasm to every project I undertake.

Available to hire

Hi, I’m Edward Senior, an exceptional customer care specialist and skilled writer based in Alpharetta, GA. I have a strong passion for building lasting connections through excellent customer service and engaging content creation. With years of experience managing social media strategies and coordinating catering services, I strive to deliver outstanding results for clients and customers alike.

I enjoy mentoring and training others while continuously improving my skills in communication, crisis intervention, and mental health counseling. Whether working directly with clients or developing partnerships and campaigns, I bring dedication and enthusiasm to every project I undertake.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Amazon Influencer at Amazon

July 14, 2025 - Present

Intake Assessor (Assessments) at FAMILY TIES, INC-Sandy Springs, GA

July 31, 2022 - July 15, 2025

Provided direct care and support to individuals with mental health conditions ensuring safety and well-being. Implemented individualized treatment plans under licensed professional supervision. Conducted assessments, facilitated therapeutic group activities, monitored progress, maintained accurate EMR documentation, coordinated care with interdisciplinary teams, and supported crisis intervention with de-escalation techniques and emotional support.

Social Media Influencer at Amazon-Alpharetta, GA

June 1, 2022 - Present

Developed and implemented social media strategies to increase brand awareness and drive engagement. Created compelling content including posts, images, and videos to engage the target audience. Monitored social media trends and competitor activities to identify growth opportunities, responded promptly to customer inquiries, and maintained high customer satisfaction. Optimized profiles for search engines and cultivated relationships through regular interaction. Developed partnerships for cross-promotion and increased website traffic through strategic link placement.

Server/Waiter at On the Border Mexican Grill and Cantina-Alpharetta, GA

August 1, 2018 - July 15, 2025

Managed a team of 10 servers, providing leadership and support to ensure excellent customer service. Developed and maintained relationships with regular customers increasing repeat business. Resolved complaints promptly for a positive dining experience. Mentored new servers, demonstrated leadership overseeing daily operations during management absence. Promoted sales through suggestive selling and daily specials.

Catering Coordinator at ezCater-Alpharetta, GA

August 1, 2018 - Present

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction. Collaborated with sales team to identify add-on sales opportunities. Developed strong relationships with repeat customers fostering loyalty. Trained new hires on return procedures and handled difficult situations professionally. Mentored junior representatives on communication and conflict resolution techniques.

Call Center Customer Service Representative at AT&T-Atlanta, GA

June 30, 2010 - July 15, 2025

Handled a high volume of inbound calls averaging 200 per day. Provided accurate information, resolved complaints, and maintained strong product knowledge. Met or exceeded performance metrics consistently. Assisted in training new team members on policies and best practices. Recognized for exceptional performance regularly.