Available to hire
I’m Ediane Alvarez, a Manila-based virtual assistant with a background in customer service and administrative support. I excel at time management and using online tools to deliver accurate results.
I’m organized, dependable, and eager to assist teams in improving efficiency and customer experiences.
Language
Work Experience
Customer Service Representative at Optum Global Solutions
April 1, 2018 - October 31, 2019Handled customer inquiries and provided support related to health care insurance processes. Communicated with members and providers, ensured data accuracy, and maintained HIPAA awareness in all interactions. Resolved issues efficiently to deliver reliable service.
Virtual Assistant at Tools
April 1, 2020 - PresentOrganized and dependable virtual assistant skilled in administrative support, data entry and documentation, time management, and online tools. Focused on delivering efficient and accurate results across administrative tasks, documentation, and client communications.
Customer Service Advocate at Optum Global Solutions
April 1, 2020 - PresentDelivering customer service with HIPAA awareness and knowledge of healthcare insurance processes.
Education
Diploma in Business and Office Administrative Services at ACLC College of Calapan
January 1, 2015 - December 31, 2017Diploma in Business and Office Administrative Services at ACLC College of Calapan
January 1, 2015 - January 1, 2017Qualifications
HIPAA Awareness
April 20, 2020 - December 30, 2025Industry Experience
Healthcare, Professional Services
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