I am a customer-focused business and marketing student with hands-on experience in hospitality, retail sales, administration, and B2B business development. I am known for strong communication, reliability, and the ability to adapt quickly in fast-paced environments. I have experience in customer service, office support, sales assistance, and working with digital tools. I am currently expanding my expertise in data analysis and growth strategy. I am pursuing a Bachelor of Business Management (Major in Marketing) at Odisee University College in Brussels. I enjoy turning customer insights into actionable strategies, collaborating across teams, and using data to drive growth.

I am a customer-focused business and marketing student with hands-on experience in hospitality, retail sales, administration, and B2B business development. I am known for strong communication, reliability, and the ability to adapt quickly in fast-paced environments. I have experience in customer service, office support, sales assistance, and working with digital tools. I am currently expanding my expertise in data analysis and growth strategy. I am pursuing a Bachelor of Business Management (Major in Marketing) at Odisee University College in Brussels. I enjoy turning customer insights into actionable strategies, collaborating across teams, and using data to drive growth.

Available to hire

I am a customer-focused business and marketing student with hands-on experience in hospitality, retail sales, administration, and B2B business development. I am known for strong communication, reliability, and the ability to adapt quickly in fast-paced environments. I have experience in customer service, office support, sales assistance, and working with digital tools.

I am currently expanding my expertise in data analysis and growth strategy. I am pursuing a Bachelor of Business Management (Major in Marketing) at Odisee University College in Brussels. I enjoy turning customer insights into actionable strategies, collaborating across teams, and using data to drive growth.

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Language

English
Fluent
French
Intermediate
Urdu
Fluent

Work Experience

General Manager at Mary Chocolatier
September 1, 2023 - Present
Led a team, set objectives, analyzed performance, and reviewed processes to ensure optimal customer relationship management.
Association Ambassador (Business Development Representative) at Association
February 1, 2025 - April 1, 2025
Conducted outbound outreach to 400+ leads weekly via cold calls, LinkedIn, and HubSpot, scheduling 4–5 qualified meetings per week. Supported lead qualification, follow-ups, CRM updates, and alignment of client needs with company services.
B2B Growth Hacker at Novable
December 1, 2025 - Present
Running outbound campaigns, managing pre-during-after event marketing activities, social media content support, supporting sales with lead generation, using automation tools for marketing activities.
Receptionist at Pearl Continental Hotel
March 1, 2023 - July 1, 2023
Welcomed and assisted 250+ guests weekly, handling check-ins, check-outs, and reservations. Responded to guest inquiries and coordinated with staff to ensure a smooth stay and maintained a professional front-desk presence.
Projects & Marketing Assistant at Corporate Women Association
February 1, 2025 - December 1, 2025
Supported planning, coordination, and on-site execution of projects and events. Managed social media content and event promotion to boost visibility and engagement.

Education

Bachelor of Business Management (Major in Marketing) at Odisee University College
September 19, 2023 - February 9, 2026

Qualifications

Google Analytics Certification
January 1, 2025 - February 9, 2026
Data Governance Fundamentals
January 1, 2025 - February 9, 2026
Europe101 Leadership Program
January 1, 2025 - February 9, 2026
Business Simulation – Edumundo
January 1, 2025 - February 9, 2026

Industry Experience

Travel & Hospitality, Retail, Professional Services, Education, Media & Entertainment