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I’m a trainer for call-center representatives and long language models, with a proven ability to collaborate effectively within a team, manage time efficiently, and boost client satisfaction through proactive communication and thorough documentation. I specialize in thorough instruction and methodology, with hands-on experience in data annotation, AI model training, and content management to support high-quality outcomes.…I’m a trainer for call-center representatives and long language models, with a proven ability to collaborate effectively within a team, manage time efficiently, and boost client satisfaction through proactive communication and thorough documentation. I specialize in thorough instruction and methodology, with hands-on experience in data annotation, AI model training, and content management to support high-quality outcomes.

Eileen Heath

Voiceover Artist, Actor, Video Editor, +2

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I’m a trainer for call-center representatives and long language models, with a proven ability to collaborate effectively within a team, manage time efficiently, and boost client satisfaction through proactive communication and thorough documentation. I specialize in thorough instruction and methodology, with hands-on experience in data annotation, AI model training, and content management to support high-quality outcomes.…I’m a trainer for call-center representatives and long language models, with a proven ability to collaborate effectively within a team, manage time efficiently, and boost client satisfaction through proactive communication and thorough documentation. I specialize in thorough instruction and methodology, with hands-on experience in data annotation, AI model training, and content management to support high-quality outcomes.

Available to hire

I’m a trainer for call-center representatives and long language models, with a proven ability to collaborate effectively within a team, manage time efficiently, and boost client satisfaction through proactive communication and thorough documentation.

I specialize in thorough instruction and methodology, with hands-on experience in data annotation, AI model training, and content management to support high-quality outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Digital Annotation Expert + English Language Audio Model Trainer at Mercor.io Corporation dba Mercor

November 1, 2025 - January 31, 2026

Recorded audio of myself performing the Client role in scripted calls to train Long Language Models on inflections, conversational tones, and natural pauses. Audited transcripts, corrected errors, and performed data annotations on diagrams to emphasize data visualization and structured information displays. Trained AI on image extraction and reconstruction, pattern extraction, and interleaved generation tasks by writing natural multi-turn dialogue scripts.

Master Data Specialist at Pollock Orora

December 1, 2017 - June 30, 2024

Created a style guide to maintain website upgrade consistency. Copywriter for product descriptions on PA2, including managing images, sizes, weights and SDS/MSDS documentation; used Excel templates to upload updates into SAP to refresh website HTML. Primary point of contact for customers and vendors. Migrated vendor accounts to ACH across Pollock and Orora using two SAP systems. Created customer accounts in SAP and resulting Ship-To accounts; managed account activation/deactivation per contract changes.

Service Desk Specialist, Trainer & Content Manager at DXC Technology Co

February 1, 2006 - August 31, 2017

Supported hardware, software, account issues, VPN connections, email issues and network connections. Trained new hires and updated knowledge documents. QA: listened to calls and reviewed tickets to improve productivity, communication and resolution rates. Content Manager: created help documents and auto-responses for the chat team. Change Manager: oversaw weekly, monthly, and emergency changes that affected servers and applications.

Call Center Technical Support Agent at ExxonMobil (NASC) - Moncton training assignments

February 1, 2001 - August 31, 2005

Provided call center support for ExxonMobil employees on hardware, software, printing and network issues, including VPN, account issues and network drives. Analyzed SAP, PeopleSoft, Terminal Server, and Lotus Notes issues; documented and dispatched tickets when unresolved. Lotus Notes email and chat support; trained service desk staff on two extended trips to Moncton, Canada (3 weeks each).