Available to hire
Operations and process management professional with experience since 2016 owning end-to-end operational workflows, client relationships, and cross-functional team coordination across fintech, real estate, and digital consulting environments.
Proven record managing affiliate/partner relationship programs, CRM-based lead distribution, and sprint-based delivery cadence across distributed teams, balancing process adherence with client satisfaction using reporting and performance data to drive continuous improvement.
Skills
Language
Arabic
Fluent
French
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Operations Lead / iOS & Full-Stack Developer at CR Equity AI, Inc.
May 1, 2025 - March 1, 2026Managed Jira sprint planning and coordinated development, design, and operations across the full product lifecycle. Owned the end-to-end release process including process oversight, issue triage, fix validation, and deployment sign-off. Designed role-based process and access structures across two platforms to improve operational clarity. Integrated AI-driven automations (Claude, ChatGPT, Gemini) via Make.com to reduce manual processing effort by ~65%. Ensured quality and operational readiness through structured workflows and data-informed continuous improvement.
iOS Developer at IT Road Consulting
January 1, 2023 - January 1, 2024Developed enterprise iOS applications for major consulting clients, from requirements through release. Coordinated QA cycles and client sign-off prior to delivery deadlines. Participated in code reviews and contributed to maintaining quality standards across the mobile squad.
Affiliate & Growth Operations Manager at Avail by Realtor.com
January 1, 2022 - May 1, 2026Built and scaled affiliate infrastructure including performance dashboards, tracking-pixel integrations, and CRM-based lead distribution. Managed partner relationships and acquisition analytics to drive program performance and revenue outcomes. Owned end-to-end lead distribution and reporting processes across a distributed partner network, ensuring operational reliability and measurable growth.
Web Developer & Digital Consultant at Manifesto / Eminence Agency
January 1, 2016 - January 1, 2021Managed full client engagements end-to-end for Moroccan and regional clients, from scoping through delivery. Delivered digital services while maintaining client communication, satisfaction, and delivery timelines. Worked across web/digital consulting needs and ensured practical implementation aligned with client expectations.
Education
Bachelor's Degree, Computer Science at ISMAGI Rabat
January 1, 2025 - January 1, 2026DTS, Digital Web Development at Institut ISTA Maroc
January 1, 2013 - January 1, 2015Qualifications
Industry Experience
Financial Services, Real Estate & Construction, Software & Internet, Professional Services
Skills
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