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I'm Elaine Chen, a results-driven Lead Product Designer with 7 years of experience shaping complex internal tools and consumer-facing web and mobile products. I specialize in building 0–1 enterprise platforms, streamlining intricate workflows, and elevating user experiences at scale. Most recently, I led core B2B products that support hotel operations at Sonder by Marriott Bonvoy. I thrive in cross-functional environments and have a track record of turning strategy into tangible UX outcomes through collaborative processes and hands-on design execution.…I'm Elaine Chen, a results-driven Lead Product Designer with 7 years of experience shaping complex internal tools and consumer-facing web and mobile products. I specialize in building 0–1 enterprise platforms, streamlining intricate workflows, and elevating user experiences at scale. Most recently, I led core B2B products that support hotel operations at Sonder by Marriott Bonvoy. I thrive in cross-functional environments and have a track record of turning strategy into tangible UX outcomes through collaborative processes and hands-on design execution.

Elaine Chen

Product Designer, UX Designer, UI Designer, +2

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I'm Elaine Chen, a results-driven Lead Product Designer with 7 years of experience shaping complex internal tools and consumer-facing web and mobile products. I specialize in building 0–1 enterprise platforms, streamlining intricate workflows, and elevating user experiences at scale. Most recently, I led core B2B products that support hotel operations at Sonder by Marriott Bonvoy. I thrive in cross-functional environments and have a track record of turning strategy into tangible UX outcomes through collaborative processes and hands-on design execution.…I'm Elaine Chen, a results-driven Lead Product Designer with 7 years of experience shaping complex internal tools and consumer-facing web and mobile products. I specialize in building 0–1 enterprise platforms, streamlining intricate workflows, and elevating user experiences at scale. Most recently, I led core B2B products that support hotel operations at Sonder by Marriott Bonvoy. I thrive in cross-functional environments and have a track record of turning strategy into tangible UX outcomes through collaborative processes and hands-on design execution.

Available to hire

I’m Elaine Chen, a results-driven Lead Product Designer with 7 years of experience shaping complex internal tools and consumer-facing web and mobile products. I specialize in building 0–1 enterprise platforms, streamlining intricate workflows, and elevating user experiences at scale. Most recently, I led core B2B products that support hotel operations at Sonder by Marriott Bonvoy.

I thrive in cross-functional environments and have a track record of turning strategy into tangible UX outcomes through collaborative processes and hands-on design execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Lead Product Designer (UX/UI Lead) at Sonder by Marriott Bonvoy

January 1, 2023 - November 1, 2025

Led end-to-end design for the Sonder × Marriott integration, enabling seamless migration of ~100K reservations and achieving guest and employee satisfaction scores of 4.2 and 4.0 respectively. Reduced customer support costs by 27% through a self-serve verification system. Drove $2.8M annual hotel operations cost savings by delivering a 0–1 risk analysis automation platform deployed across North America and EMEA. Mentored two senior designers and improved design process efficiency by 15% via streamlined handoffs and rituals. Introduced Design × Product × Engineering collaboration to center UX in strategy and roadmap planning.

Product Designer at T&T Supermarket (Loblaw Affiliate)

December 1, 2020 - January 1, 2023

Designed T&T’s first e-commerce shopping app from 0–1, scaling to 1M active users in two years. Redesign of checkout flows increased order completion by 14.6%. Built a content management and design system that improved workflow efficiency across e-commerce operations and design by 40% and strengthened brand consistency.

Founding Designer at Toasta Ltd

June 1, 2018 - November 1, 2020

Founding designer for a client-focused practice; helped Focus Beauty develop an end-to-end UX and product strategy through user research, contributing to a $400K angel funding. Managed the full business cycle—from client acquisition to service delivery—achieving profitability within one year.