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I'm a results-driven and detail-oriented professional with over one and a half years of experience in technical support and healthcare systems assistance. I excel at training healthcare professionals on digital tools like eBuzima, offering remote support, and communicating clearly with both English- and French-speaking colleagues. I enjoy helping users resolve issues efficiently and continuously improving digital health tool usage.…I'm a results-driven and detail-oriented professional with over one and a half years of experience in technical support and healthcare systems assistance. I excel at training healthcare professionals on digital tools like eBuzima, offering remote support, and communicating clearly with both English- and French-speaking colleagues. I enjoy helping users resolve issues efficiently and continuously improving digital health tool usage.

Eliane Iradukunda

Web Designer, Graphic Designer, UI Designer, +2

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I'm a results-driven and detail-oriented professional with over one and a half years of experience in technical support and healthcare systems assistance. I excel at training healthcare professionals on digital tools like eBuzima, offering remote support, and communicating clearly with both English- and French-speaking colleagues. I enjoy helping users resolve issues efficiently and continuously improving digital health tool usage.…I'm a results-driven and detail-oriented professional with over one and a half years of experience in technical support and healthcare systems assistance. I excel at training healthcare professionals on digital tools like eBuzima, offering remote support, and communicating clearly with both English- and French-speaking colleagues. I enjoy helping users resolve issues efficiently and continuously improving digital health tool usage.

Available to hire

I’m a results-driven and detail-oriented professional with over one and a half years of experience in technical support and healthcare systems assistance.

I excel at training healthcare professionals on digital tools like eBuzima, offering remote support, and communicating clearly with both English- and French-speaking colleagues. I enjoy helping users resolve issues efficiently and continuously improving digital health tool usage.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Chinese

Beginner

Work Experience

Technical Support Assistant at Ministry of Health (MoH)

October 1, 2024 - March 1, 2026

Provided support and training to nurses and doctors on the use of eBuzima system; Assisted healthcare professionals in resolving system-related challenges; Ensured effective use of digital health tools through guidance and troubleshooting; Delivered user-friendly explanations to non-technical staff.