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I am a community-focused professional with a proven track record of building and nurturing relationships that strengthen business outcomes. I have experience developing ambassador programs, managing online communities, and supporting clients and VIP customers through consultative guidance and personalized engagement. I leverage data and social insights to inform strategy, enhance experiences, and foster loyalty among the people who power business growth. I am recognized for creating meaningful connections across digital and in-person touchpoints, driving participation, retention, and advocacy while aligning community efforts with organizational goals. I am committed to collaborative, impact-driven work and am passionate about turning insights into actionable strategies that accelerate growth, improve customer satisfaction, and amplify brand advocacy.…I am a community-focused professional with a proven track record of building and nurturing relationships that strengthen business outcomes. I have experience developing ambassador programs, managing online communities, and supporting clients and VIP customers through consultative guidance and personalized engagement. I leverage data and social insights to inform strategy, enhance experiences, and foster loyalty among the people who power business growth. I am recognized for creating meaningful connections across digital and in-person touchpoints, driving participation, retention, and advocacy while aligning community efforts with organizational goals. I am committed to collaborative, impact-driven work and am passionate about turning insights into actionable strategies that accelerate growth, improve customer satisfaction, and amplify brand advocacy.

Elijah Pounds

Community Manager, Brand Strategist, Marketing Strategist, +2

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I am a community-focused professional with a proven track record of building and nurturing relationships that strengthen business outcomes. I have experience developing ambassador programs, managing online communities, and supporting clients and VIP customers through consultative guidance and personalized engagement. I leverage data and social insights to inform strategy, enhance experiences, and foster loyalty among the people who power business growth. I am recognized for creating meaningful connections across digital and in-person touchpoints, driving participation, retention, and advocacy while aligning community efforts with organizational goals. I am committed to collaborative, impact-driven work and am passionate about turning insights into actionable strategies that accelerate growth, improve customer satisfaction, and amplify brand advocacy.…I am a community-focused professional with a proven track record of building and nurturing relationships that strengthen business outcomes. I have experience developing ambassador programs, managing online communities, and supporting clients and VIP customers through consultative guidance and personalized engagement. I leverage data and social insights to inform strategy, enhance experiences, and foster loyalty among the people who power business growth. I am recognized for creating meaningful connections across digital and in-person touchpoints, driving participation, retention, and advocacy while aligning community efforts with organizational goals. I am committed to collaborative, impact-driven work and am passionate about turning insights into actionable strategies that accelerate growth, improve customer satisfaction, and amplify brand advocacy.

Available to hire

I am a community-focused professional with a proven track record of building and nurturing relationships that strengthen business outcomes. I have experience developing ambassador programs, managing online communities, and supporting clients and VIP customers through consultative guidance and personalized engagement. I leverage data and social insights to inform strategy, enhance experiences, and foster loyalty among the people who power business growth. I am recognized for creating meaningful connections across digital and in-person touchpoints, driving participation, retention, and advocacy while aligning community efforts with organizational goals.

I am committed to collaborative, impact-driven work and am passionate about turning insights into actionable strategies that accelerate growth, improve customer satisfaction, and amplify brand advocacy.

Skills

Power BI

Data Visualization

Experience Level

Power BI

Expert

Data Visualization

Intermediate

Work Experience

Community & Engagement Lead at SteelSeries

November 2, 2020 - Present

Launched and managed the Citizens of Steel Ambassadors Program, cultivated a passionate community of brand advocates, and guided ongoing engagement. Oversaw online communities and VIP customer support, monitoring social media and forum ecosystems (Discord, Reddit, X) in real time. Used tone, speed, and creativity to build trust and loyalty, and leveraged Power BI dashboards to track community health, sales-driven engagement, and campaign performance. Reported actionable insights to senior leadership and iterated strategy accordingly. Turned one-time interactions into lasting advocacy moments by delivering swift, thoughtful support and follow-through to VIP participants. Maintained a goal-oriented mindset and used performance metrics and customer insights to identify upsell opportunities and improve customer satisfaction.

Retail Solutions Advisor at Best Buy

May 1, 2018 - November 1, 2020

Drove sales performance that propelled the store ranking from 600th to 2nd in the district, achieving sustained growth through consultative selling and cross-category expertise. Consistently exceeded district sales targets for six consecutive months, contributing to record-setting revenue and regional recognition. Delivered personalized, solution-based recommendations to customers, fostering repeat business and long-term loyalty that strengthened overall store performance.

Account Manager Intern at Verizon

May 1, 2017 - May 1, 2018

Partnered with senior account managers to maintain and strengthen client relationships, ensuring consistent communication, trust, and satisfaction across key accounts. Supported client onboarding by coordinating cross-functional teams and streamlining setup processes, enabling a smooth transition and faster time-to-value. Analyzed account performance data to identify growth opportunities and proactively recommended strategies that improved retention and upsell outcomes.