UX Manager at Energy Saving Trust

Led the design and delivery of a company-wide UX program, aligning product strategy with user needs. Increased velocity of user testing while reducing costs from 15k to 1k per test session by refining research and design asset creation processes. Coached and mentored junior designers and product teams in running usability test sessions and using design tools. Identified new business opportunities and supported winning bids and maintained client relationships for user-centered design research. Led design for the Scottish Government EPC redesign project and contributed to Smart Energy Data forum.

UX Designer at Energy Saving Trust

Led product team that developed the company-wide Design System on time and on budget. Instituted UX and accessibility best practices organization-wide through hands-on workshops and sharing tools to increase internal design capabilities. Rapidly created and tested interactive prototypes with users. Turned customer research into customer journey maps, wireframes and user flows to help prioritise product and service improvements.

Senior UX Designer at Cloud Security Alliance

Led redesign efforts resulting in 80%+ year-over-year growth in search traffic after restructuring the corporate website. Led redesign of 40+ research pages reducing content maintenance time. Mentored junior designers to develop design competencies.

UX Designer at Cloud Security Alliance

Led design projects to update challenging areas of the website, driving an 80%+ increase in search traffic.