Payroll Client Manager at Alliance HCM

Managed client group of 300+ companies with varying size and complexity from fully remote home office; processed full-cycle payroll and maintained employee payroll records including garnishments, deductions, special taxations, and reporting for assigned client group; communicated daily with clients via email, phone, and screen-sharing software to train, assess issues, and provide solutions; actively pursued current knowledge of payroll processing methods, wage and tax law changes, etc.; collaborated with implementations to conduct payroll training for new clients; liaised with internal departments (tax, accounting, sales, programming, and application support) to provide the best client experience.

Payroll Client Manager at Payroll Systems LLC

Collaborated with implementations to conduct 100+ trainings for clients migrating to the Payentry NextGen software; acted as subject matter expert for payroll client management team for Payentry NextGen system upgrades; authored internal and client-facing versions of Payentry Next Gen guide documentation; managed client group of 250+ companies of varying size and complexity; processed full-cycle payroll and maintained employee payroll records including garnishments, deductions, special taxation, and reporting for assigned client group; communicated daily with clients via email, phone, and screen-sharing software to train, assess issues, and provide solutions; actively pursued current knowledge of payroll processing methods, payroll tax changes, etc.

Human Resources at Advanced Rx Management, Inc.

Created and maintained open enrollment benefits guide for internal distribution; authored all HR-related company-wide communications; edited and proofread corporate communications; maintained updated company documents for internal distribution; implemented Paycom Payroll and HR system migration; processed semi-monthly multi-state payroll; performed ACA compliance; managed benefits administration; led data analysis and reporting for senior management; supported due diligence items for potential private equity investments.

Human Resources at Innovative Interfaces, Inc.

Created and maintained HR materials; edited and proofread company communications; managed internal and external HR communications; supervised headcount reports and org charts for the entire company; generated reports for payroll and benefits for senior management using ADP and Excel; performed ACA compliance and UI registrations; managed vendor invoicing and benefits providers; posted jobs to multiple recruitment boards.