Available to hire
I’m Elle McLean, a motivated and highly organised professional with experience in customer service, healthcare, and busy front-facing environments. I excel at handling enquiries, managing sensitive information, and communicating professionally with a wide range of people, even under pressure.
I’m eager to transition into an administrative role where I can contribute strong organisational skills, professionalism, and a proactive work ethic to support teams and improve processes.
Skills
Experience Level
Intermediate
Language
English
Fluent
Work Experience
Customer Service Assistant at Onward Homes
January 1, 2023 - January 1, 2024Handled high volumes of incoming calls, resolved tenant enquiries efficiently, logged and updated customer information on internal systems, and developed problem-solving skills while maintaining a calm and professional telephone manner, including handling complaints.
Healthcare Assistant at Royal Blackburn Hospital
January 1, 2022 - January 1, 2023Maintained accurate patient information in a fast-paced setting; communicated effectively with patients, families, and multidisciplinary teams; managed confidential data with precision.
Hospitality Assistant at Various Restaurants & Tiger Lounge
January 1, 2019 - January 1, 2022Delivered high-quality customer service in busy environments; managed multiple tasks during peak periods; handled payments and customer requests; developed teamwork and communication skills.
Summer Assistant at Trutex, Clitheroe
January 1, 2021 - January 1, 2021Processed returns and updated records using computer systems; assisted with stock organisation, packaging, and dispatch; gained experience with administrative tasks and IT systems.
Work Experience Placement at Bright Futures Nursery
January 1, 2020 - January 1, 2020Supported daily administrative and childcare routines; assisted staff with supervision and activity organisation; awarded Gold Certificate for dedication and performance.
Education
Level 3 Diploma in Health & Social Care at Burnley College
January 1, 2021 - January 1, 2023GCSEs at Ribblesdale High School
January 1, 2016 - January 1, 2021Qualifications
Gold Certificate
January 1, 2020 - February 17, 2026Industry Experience
Healthcare, Retail, Education, Professional Services, Other
Skills
Experience Level
Intermediate
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