Ellen Burggraf Innovative instructional designer and learning consultant with extensive experience developing enterprise-wide training programs for business systems, operational workflows, reporting tools, and technology implementations. I translate complex processes into engaging, role-based learning experiences that drive user adoption and operational effectiveness. I deliver blended learning solutions (eLearning, ILT/vILT, simulations, video-based learning, job aids, and performance support) and partner closely with stakeholders, SMEs, and project teams to assess needs, close gaps, and continuously improve learner outcomes using metrics and feedback.

Ellen Burggraf

Ellen Burggraf Innovative instructional designer and learning consultant with extensive experience developing enterprise-wide training programs for business systems, operational workflows, reporting tools, and technology implementations. I translate complex processes into engaging, role-based learning experiences that drive user adoption and operational effectiveness. I deliver blended learning solutions (eLearning, ILT/vILT, simulations, video-based learning, job aids, and performance support) and partner closely with stakeholders, SMEs, and project teams to assess needs, close gaps, and continuously improve learner outcomes using metrics and feedback.

Available to hire

Ellen Burggraf
Innovative instructional designer and learning consultant with extensive experience developing enterprise-wide training programs for business systems, operational workflows, reporting tools, and technology implementations. I translate complex processes into engaging, role-based learning experiences that drive user adoption and operational effectiveness.

I deliver blended learning solutions (eLearning, ILT/vILT, simulations, video-based learning, job aids, and performance support) and partner closely with stakeholders, SMEs, and project teams to assess needs, close gaps, and continuously improve learner outcomes using metrics and feedback.

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Work Experience

Instructional Design Manager at Dale Carnegie – Global Custom Solutions
February 1, 2018 - June 30, 2022
Managed customization of private live-online digital programs for Dale Carnegie’s enterprise clients, overseeing a team of independent instructional design contractors. Translated client business requirements into tailored learning experiences and managed design quality and timely delivery across concurrent engagements.
Adjunct Professor at Roberts Wesleyan College
July 1, 2001 - June 30, 2014
Developed curriculum and lectured for Organizational Management and Masters of Strategic Leadership programs, covering Group Dynamics, Interpersonal Relations, and Building Competitive Advantage Through HR.
Owner & Independent Consultant at Human Resources Plus, Inc.
January 1, 2001 - Present
Partners with organizations across multiple industries to design and deliver enterprise learning solutions supporting technology implementations, operational initiatives, leadership development, and business process improvement efforts. Designs end-to-end training programs including eLearning, ILT, vILT, simulations, job aids, videos, performance support resources, train-the-trainer programs, and post go-live support materials. Designs and develops enterprise-wide training for large-scale business system implementations and operational process changes, including reporting platforms for revenue and expense data. Translates complex workflows into role-based learning experiences with SMEs and stakeholders. Produces multimedia learning assets such as screencasts, simulations, audio narration, and video-based content. Supports user adoption via knowledge assessments, job aids, and reinforcement activities; uses learning metrics and feedback analysis to improve effectiveness and engagement.
Training Specialist / Instructional Designer at Wegmans Food Markets, Inc.
January 1, 1997 - January 31, 2001
Oversaw diverse training programs for operations and corporate functions; served as a subject matter expert on performance interventions, goal analysis, and training strategy. Championed development and implementation of a Management Training Workshop series. Designed and facilitated Train-the-Trainer programs to build internal training capacity. Improved training consistency and accountability through job aids, performance support tools, and training manuals.

Education

Master of Science (Career and Human Resource Development) at Rochester Institute of Technology
January 11, 2030 - July 31, 2026
Bachelor of Arts (Public Justice) at SUNY Oswego
January 11, 2030 - July 31, 2026
Certification (Senior Professional in Human Resources - SPHR) at Human Resource Certification Institute
January 11, 2030 - July 31, 2026
Certification (Mager Certification in Criterion-Referenced Instruction I & II; Instructional Module Development; Training Manager Workshop) at Rochester Institute of Technology
January 11, 2030 - July 31, 2026
Certification (APA: certified to score, administer and interpret psychological assessment instruments) at Rochester Institute of Technology
January 11, 2030 - July 31, 2026
Certification (Deaf Studies Certificate Program) at National Technical Institute for the Deaf (NTID)
January 11, 2030 - July 31, 2026
Certification (Mediation Training) at Center for Dispute Settlement
January 11, 2030 - July 31, 2026
Master of Science, Career and Human Resource Development at Rochester Institute of Technology
January 11, 2030 - July 31, 2026
Bachelor of Arts, Public Justice at SUNY Oswego
January 11, 2030 - July 31, 2026

Qualifications

Certification (Senior Professional in Human Resources - SPHR)
January 11, 2030 - July 31, 2026
Mager Certification (Criterion-Referenced Instruction I & II; Instructional Module Development; Training Manager Workshop)
January 11, 2030 - July 31, 2026
American Psychological Association: certified to score, administer and interpret psychological assessment instruments
January 11, 2030 - July 31, 2026
Deaf Studies Certificate Program
January 11, 2030 - July 31, 2026
Mediation Training
January 11, 2030 - July 31, 2026
Senior Professional in Human Resources (SPHR) — Human Resource Certification Institute
January 11, 2030 - July 31, 2026
Mager Certification — Criterion-Referenced Instruction I & II, Instructional Module Development, and Training Manager Workshop (Rochester Institute of Technology)
January 11, 2030 - July 31, 2026
American Psychological Association — certified to score, administer and interpret psychological assessment instruments (Rochester Institute of Technology)
January 11, 2030 - July 31, 2026
Deaf Studies Certificate Program (National Technical Institute for the Deaf, NTID)
January 11, 2030 - July 31, 2026
Mediation Training (Center for Dispute Settlement)
January 11, 2030 - July 31, 2026

Industry Experience

Education, Non-Profit Organization, Professional Services, Financial Services, Retail, Healthcare