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Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely. Strong communication skills, ticket handling experience, and a proactive mindset focused on fast issue resolution and user satisfaction. Open to global remote opportunities.…

Gonçalves Manuel de Sousa

Content Creator, Copywriter, Screenwriter, +7

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Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely. Strong communication skills, ticket handling experience, and a proactive mindset focused on fast issue resolution and user satisfaction. Open to global remote opportunities.…

Available to hire

Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely. Strong communication skills, ticket handling experience, and a proactive mindset focused on fast issue resolution and user satisfaction. Open to global remote opportunities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Work Experience

Freelancer

January 1, 2021 - November 18, 2025

Translation (Portuguese ↔ English) including technical, corporate and general interpretation (simultaneous and consecutive); copywriting for blogs, websites and social media; AI-assisted content creation and editing; web content optimization; terminology management; creation of educational, institutional and promotional content; scripting for audio-visual and digital storytelling; leveraging AI tools to improve translation accuracy, tone, and vocabulary consistency; adapting language to different audiences, contexts and platforms.

Gestor de Projetos Tecnológicos de Suporte e TI (Help Desk)

January 1, 2018 - Present

Provide technical support and IT Help Desk leadership; manage hardware and software issues; installation and configuration of operating systems and business applications; incident management via ticketing; ensure rapid and effective responses; asset and vendor coordination; create guides and procedures; collaborate with infrastructure to improve IT services.