Gonçalves Manuel de Sousa
Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely.
About
Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely. Strong communication skills, ticket handling experience, and a proactive mindset focused on fast issue resolution and user satisfaction. Open to global remote opportunities.
- 8 years' experience
- Joined November 2025
Skills· 12
Languages
- PortugueseFluent
- EnglishFluent
Industry experience
- Media & Entertainment
- Professional Services
- Education
- Software & Internet
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Work experience
Translation (Portuguese ↔ English) including technical, corporate and general interpretation (simultaneous and consecutive); copywriting for blogs, websites and social media; AI-assisted content creation and editing; web content optimization; terminology management; creation of educational, institutional and promotional content; scripting for audio-visual and digital storytelling; leveraging AI tools to improve translation accuracy, tone, and vocabulary consistency; adapting language to different audiences, contexts and platforms.
Provide technical support and IT Help Desk leadership; manage hardware and software issues; installation and configuration of operating systems and business applications; incident management via ticketing; ensure rapid and effective responses; asset and vendor coordination; create guides and procedures; collaborate with infrastructure to improve IT services.
Certifications and awards
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