GM

Gonçalves Manuel de Sousa

Available to hire

Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely.

About

Detail-oriented IT Support professional with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and assisting users remotely. Strong communication skills, ticket handling experience, and a proactive mindset focused on fast issue resolution and user satisfaction. Open to global remote opportunities.

  • 8 years' experience
  • Joined November 2025

Industry experience

  • Media & Entertainment
  • Professional Services
  • Education
  • Software & Internet

Work experience

FreelancerJan 2021 – Nov 2025 · 4 yrs 11 mos

Translation (Portuguese ↔ English) including technical, corporate and general interpretation (simultaneous and consecutive); copywriting for blogs, websites and social media; AI-assisted content creation and editing; web content optimization; terminology management; creation of educational, institutional and promotional content; scripting for audio-visual and digital storytelling; leveraging AI tools to improve translation accuracy, tone, and vocabulary consistency; adapting language to different audiences, contexts and platforms.

Gestor de Projetos Tecnológicos de Suporte e TI (Help Desk)Jan 2018 – Present · 8 yrs 11 mos

Provide technical support and IT Help Desk leadership; manage hardware and software issues; installation and configuration of operating systems and business applications; incident management via ticketing; ensure rapid and effective responses; asset and vendor coordination; create guides and procedures; collaborate with infrastructure to improve IT services.

Certifications and awards

Certificate in IT2018 – 2021
Certificate in IT2018 – 2021
Licenciatura em TI2018 – 2021

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