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Hi, I’m EMEKA LEONARD NWACHUKWU, a results-driven customer service and sales professional based in Ikorodu, Lagos State, Nigeria. With over six years of experience across Nigeria, Ghana, and Uganda, I excel at building strong customer relationships, resolving complex issues, and promoting products and services to exceed revenue targets. I’m known for my clear communication, active listening, and collaborative approach. I enjoy working with cross-functional teams to streamline processes, improve service quality, and mentor new agents to boost onboarding and performance.…Hi, I’m EMEKA LEONARD NWACHUKWU, a results-driven customer service and sales professional based in Ikorodu, Lagos State, Nigeria. With over six years of experience across Nigeria, Ghana, and Uganda, I excel at building strong customer relationships, resolving complex issues, and promoting products and services to exceed revenue targets. I’m known for my clear communication, active listening, and collaborative approach. I enjoy working with cross-functional teams to streamline processes, improve service quality, and mentor new agents to boost onboarding and performance.

EMEKA LEONARD NWACHUKWU

Data Analyst, Data Scientist, Marketing Analyst, +2

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Hi, I’m EMEKA LEONARD NWACHUKWU, a results-driven customer service and sales professional based in Ikorodu, Lagos State, Nigeria. With over six years of experience across Nigeria, Ghana, and Uganda, I excel at building strong customer relationships, resolving complex issues, and promoting products and services to exceed revenue targets. I’m known for my clear communication, active listening, and collaborative approach. I enjoy working with cross-functional teams to streamline processes, improve service quality, and mentor new agents to boost onboarding and performance.…Hi, I’m EMEKA LEONARD NWACHUKWU, a results-driven customer service and sales professional based in Ikorodu, Lagos State, Nigeria. With over six years of experience across Nigeria, Ghana, and Uganda, I excel at building strong customer relationships, resolving complex issues, and promoting products and services to exceed revenue targets. I’m known for my clear communication, active listening, and collaborative approach. I enjoy working with cross-functional teams to streamline processes, improve service quality, and mentor new agents to boost onboarding and performance.

Available to hire

Hi, I’m EMEKA LEONARD NWACHUKWU, a results-driven customer service and sales professional based in Ikorodu, Lagos State, Nigeria. With over six years of experience across Nigeria, Ghana, and Uganda, I excel at building strong customer relationships, resolving complex issues, and promoting products and services to exceed revenue targets.

I’m known for my clear communication, active listening, and collaborative approach. I enjoy working with cross-functional teams to streamline processes, improve service quality, and mentor new agents to boost onboarding and performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Consultant at MSport Limited

May 1, 2022 - October 30, 2025

Delivered exceptional customer support via live chat, email, and social media platforms (200+ inquiries daily) with a 95% satisfaction rate; improved first-contact resolution by 30%; collaborated with product, technical, and operations teams to identify and resolve recurring issues, reducing complaint recurrence by 20%; assisted in QA reviews to ensure policy compliance and service standards; supported Agile service management practices; mentored new agents to improve onboarding effectiveness by 40%.

Customer Service Representative at Outcess Solutions (Outsourced to Branch International Financial Services)

April 1, 2022 - April 1, 2022

Provided responsive customer support via calls, emails, and in-app chat; assisted customers with loan applications, repayments, and account verification; contributed to a 15% increase in successful loan processing accuracy; maintained strict KYC/AML compliance; collaborated with cross-functional teams to resolve escalated issues, improving first-contact resolution by 12%.

Customer Service and Sales Representative at Supersaver Supermarket

February 1, 2019 - February 1, 2019

Delivered in-store customer service, processed transactions with accuracy, and upsold products to drive revenue (15% monthly sales growth); monitored inventory and coordinated with supply to ensure product availability; supported visual merchandising and promotional displays; maintained policy compliance and safety standards.

Admin / HR Assistant at Macrec Trust International Ltd

February 1, 2017 - February 1, 2017

Provided administrative and HR support including recruitment screening, interview coordination, and maintaining employee records; managed attendance logs, employment letters, leave requests, and payroll data; oversaw inventory, office supplies, and vendor relations to optimize resources.