I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

Emeka Victor Bekee-Wame

I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

Available to hire

I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey.

I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

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Language

Work Experience

Customer Care Specialist at Jumia Nigeria
February 20, 2025 - February 20, 2025
Managed large volumes of support tickets via email, chat, and phone. Resolved product-related issues, order tracking, and payment concerns. Provided feedback to teams to enhance the online shopping experience.
Customer Care Representative at MTN Nigeria
January 20, 2022 - January 20, 2022
Delivered outstanding customer support on mobile and data services. Assisted users in troubleshooting technical and billing issues. Promoted customer retention through active listening and empathy.
Virtual Administrative Assistant at Freelance (Lagos, Nigeria)
August 20, 2019 - August 20, 2019
Wrote reports and correspondence from dictation and handwritten notes. Answered telephone calls and emails to take messages, provide information and schedule appointments. Responded to customer and vendor inquiries quickly and effectively.

Education

Bachelor's degree in Computer Science at University of Information Technology and Management
March 1, 2025 - October 29, 2025
Bachelor of Science (BSc) in Biochemistry at Nnamdi Azikiwe University
December 1, 2015 - May 20, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet