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I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.…I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

Emeka Victor Bekee-Wame

Social Media Manager, Graphic Designer, Copywriter, +2

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I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.…I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey. I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

Available to hire

I am a motivated and adaptable student with hands-on experience in customer care, digital marketing, and technical support. I thrive in fast-paced environments and enjoy turning challenges into opportunities to improve the customer journey.

I have built skills in social media management (LinkedIn, Instagram, Meta), SEO, and graphic design, plus a working knowledge of HTML. I am passionate about delivering exceptional customer experiences and streamlining support processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Customer Care Specialist at Jumia Nigeria

February 20, 2025 - February 20, 2025

Managed large volumes of support tickets via email, chat, and phone. Resolved product-related issues, order tracking, and payment concerns. Provided feedback to teams to enhance the online shopping experience.

Customer Care Representative at MTN Nigeria

January 20, 2022 - January 20, 2022

Delivered outstanding customer support on mobile and data services. Assisted users in troubleshooting technical and billing issues. Promoted customer retention through active listening and empathy.

Virtual Administrative Assistant at Freelance (Lagos, Nigeria)

August 20, 2019 - August 20, 2019

Wrote reports and correspondence from dictation and handwritten notes. Answered telephone calls and emails to take messages, provide information and schedule appointments. Responded to customer and vendor inquiries quickly and effectively.